Arshdeep Singh
Surrey,BC
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Vodafone
08.2023 - 05.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Described product and service details to customers to provide information on benefits and advantages.
Customer Service Representative
Mc Donald's
04.2021 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Team Member
KFC
01.2019 - 03.2021
- Maintained high standards of customer service during high-volume, fast-paced operations
- Operated the drive-through window and sales register quickly and efficiently
- Greeted customers and provided excellent customer service.
Education
Bachelor of Science - Civil Engineering Technology
Punjab Technical University
Kapurthala (INDIA)05.2017
Associate of Science - Computer Science
PSBTE
Chandigarh (INDIA)05.2012
Skills
- Team Collaboration
- Customer Engagement
- Complaint Handling
- Technical Support
- Payment management
- Shipment Tracking
- Documentation and notes
- Inventory assistance
Communication Skills
In my previous job, I kept my team updated on project progress and deadlines. I took part in team meetings, sharing ideas and feedback to improve our work. I also communicated clearly with my teammates to ensure everyone was on the same page.
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Full Professional
Availability
Available for full time to work up to 56 hours a week with a flexible schedule
Timeline
Customer Service Executive
Vodafone
08.2023 - 05.2024
Customer Service Representative
Mc Donald's
04.2021 - 07.2023
Team Member
KFC
01.2019 - 03.2021
Bachelor of Science - Civil Engineering Technology
Punjab Technical University
Associate of Science - Computer Science
PSBTE
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