ARSHDEEP KAUR
Edmonton,AB
Summary
Proven leader with a track record of enhancing guest satisfaction at Supreme Hotel by streamlining check-in processes and fostering a welcoming environment. Skilled in cash handling and employee training, I excel in decision-making and motivating staff to peak performance. Achievements include significantly reducing overtime costs through effective scheduling.
Overview
2
2
years of professional experience
Work History
Shift Manager
A&W
Montreal
11.2022 - 06.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Hotel Front Desk Supervisor
Supreme Hotel
Montreal
06.2022 - 01.2024
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Education
Early Childhood Education - Medical
College Canda
Montreal06.2023
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Opening and closing procedures
- Accurate money handling
- Energetic and enthusiastic
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Shift Manager
A&W
11.2022 - 06.2024
Hotel Front Desk Supervisor
Supreme Hotel
06.2022 - 01.2024
Early Childhood Education - Medical
College Canda