Arshdeep Kaur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Quilts Etc
10.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Sales Representative
Pandora Jewellery
09.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Food Service Supervisor/ Shift Manager
Second Cup Coffee Co. Featuring Pinkberry Frozen Yogurt
01.2022 - Current
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Ordered new supplies and food to maintain service levels.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Established and managed team schedules and shift assignments.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
Education
Applied Accounting - Accounting
Red River College of Applied Arts, Science And Technology
Winnipeg, MB04.2022
Business Administration - Business
Niagara College
Niagara-on- The- Lake ON04.2020
Skills
- Portion Standards
- Dining Area Cleaning Supervision
- Regulatory Compliance
- Delegating Assignments and Tasks
- Performance Tests Conduction
- Guest Interaction
- Safe Work Practices
- Inventory Management
- Staff Supervision
- Making Offers
- Guest Inquiries
- Active Listening
- Supply Ordering and Management
- Customer Service
- Teamwork and Collaboration
- Staff Scheduling
- Service Training
- Staff Leadership
- Schedule Management
- Customer Needs Assessments
- Retail Operations
- Attention to Detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10-12 staff members.
- Documented and resolved customer's complaints which led to positive reviews and sales.
- Resolved product issue through consumer testing.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
English
Hindi
Punjabi
Additional Information
Reference-
Qaiser Usmani (Owner/ Manager at Second Cup Coffee)
Laurie Hollender (Store Manager at Quilts Etc.)
Argentina (Store Manager at Pandora)
Timeline
Assistant Store Manager
Quilts Etc
10.2023 - Current
Sales Representative
Pandora Jewellery
09.2023 - Current
Food Service Supervisor/ Shift Manager
Second Cup Coffee Co. Featuring Pinkberry Frozen Yogurt
01.2022 - Current
Applied Accounting - Accounting
Red River College of Applied Arts, Science And Technology
Business Administration - Business
Niagara College
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