Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Susan Jorissen

Pitt Meadows

Summary

Dynamic retail professional with a proven track record at LEGO Brand Retail, excelling in operational efficiency and customer satisfaction management. Expertise in fostering teamwork and mentoring staff has resulted in improved performance and a loyal customer base. Proficient in analytical problem-solving and POS system management, consistently driving enhancements in store operations and guest experiences. Committed to delivering exceptional service while optimizing processes to achieve business objectives.

Overview

26
26
years of professional experience

Work History

Assistant Store Manager/ Acting Store Manager

LEGO Brand Retail
10.2013 - 01.2025
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Lead by example, ensuring excellent customer service is provided by the team at all times. Protected Brand integrity.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Collaboration with the Store Manager to deliver results, prioritizing time and effort, going beyond goals set by others, and finding motivation in raising store performance to the maximum.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Maintained merchandising standards to meet and exceed planned sales and Key Performance Indicator
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Cultivated a positive team environment that promotes a safe and fun atmosphere
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Recruitment of new members, identify training needs, mentor and develop sales associates and supervisors to ensure a productive and collaborative teams.
  • Team Safety Officer and trainer.

Assistant Store Manager

Gap Inc, Old Navy/Gap
09.2005 - 10.2013
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Trained and guided team members to maintain high productivity and performance metrics.

Lead Hand/Management Trainee

Staples
06.2004 - 09.2005
  • Implemented quality control measures to ensure consistent product standards, and control over RTV products.
  • Optimized workflows with effective communication among team members, resulting in higher quality output.
  • Ensured a safe work environment by adhering to safety protocols and conducting regular inspections.
  • Proactively identified areas for improvement in existing procedures leading initiatives aimed at optimizing workflow efficiency.
  • Managed inventory control, reducing waste and improving resource allocation.
  • Adapted quickly to changing priorities, ensuring seamless transitions between tasks without compromising deadlines or quality standards.

Entertainment Staff/ Children's Programming

Disney Cruise Lines
05.1999 - 06.2004
  • Functioned as emcee for onboard events and venues, requiring microphone use and stage presence
  • Trained and participated in all areas of shipboard personal and guest safety.
  • Managed set-up/clean-up, facilitation and participation in all activities for an audience of children, adults and family activities
  • Looked for Guest interactions while displaying boundless amounts of energy and enthusiasm
  • Hosted activities, games and trivia contests during televised sporting events, and Youth Activities programs
  • Supported recreational activities on Disney Castaway Cay/ Disney Lookout Cay as scheduled
  • Help maintain appropriate Guest flow in all areas onboard, informing Guests of other onboard activities to ensure Guest participation; encourage program participation for all age groups
  • Provide an emotionally and physically safe environment for Guests of all ages
  • Conducted required sanitizing procedures based on USPH requirements when associated with appropriate programs and events
  • Assisted with dispatch of Port Adventures – meet Guests at assigned debark venue, spiel important excursion information, collect tickets and waivers and escort Guests to meet their appropriate vendor; escort Guests as the Disney quality representative, as scheduled

Education

High School Diploma -

Mission Seconday

No Degree - General Studies

UCFV
Abbotsford/Chilliwack BC

Skills

  • Stock management
  • Customer service management
  • Motivational techniques
  • Hiring and training

Languages

English

Timeline

Assistant Store Manager/ Acting Store Manager

LEGO Brand Retail
10.2013 - 01.2025

Assistant Store Manager

Gap Inc, Old Navy/Gap
09.2005 - 10.2013

Lead Hand/Management Trainee

Staples
06.2004 - 09.2005

Entertainment Staff/ Children's Programming

Disney Cruise Lines
05.1999 - 06.2004

High School Diploma -

Mission Seconday

No Degree - General Studies

UCFV

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