Summary
Overview
Work History
Education
Skills
Languages
Certification
Licenses
Timeline
Generic

Arshdeep Dhillon

Surrey,BC

Summary

Over 4 years of customer service experience, adept at handling inquiries, resolving issues, and ensuring customer satisfaction. Exceptional communication skills, a strong problem solver, and a proven ability to meet customer needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Telecommunications Technician

Dial Tone M.D. Inc
09.2021 - 04.2022
  • Carried out 15-20 customer appointments in a week to install, test, and repair TELUS equipment within a customer’s home according to company guidelines
  • Handled customer calls throughout the week to diagnose and assist with any problem which led to customer satisfaction and no repeat appointments for that customer.
  • Demonstrated the ability to advertise TELUS services to customers, recorded all sales made, and collected payments from customers, often exceeding monthly sales goals.
  • Oversaw sole proprietorship business operations which included managing and approving any expenses, making sure that the business stayed below the monthly budget.

Logistics Associate

Best Buy Canada
06.2017 - 06.2020
  • Coordinated associates, to make sure they were sorting accurately and efficiently.
  • Conducted quality control inspections using inventory management software resulting in no damaged items being transferred to Best Buy retail stores.
  • Aided team leads in fixing any errors that were found in the loading audits which led to all items being accounted for and transferred to the right retail stores.
  • Trained associates to use inventory management software to find and fix any errors in the audits.

Education

Diploma - Computer Information Systems

Kwantlen Polytechnic University
09.2020

Skills

  • Installation and Configuration
  • Safety Awareness
  • Bug Fixes
  • Creative Solutions
  • Safety Practices
  • Diagnosing Issues
  • Troubleshooting and Resolution
  • Customer Inquiries
  • Communications Expertise
  • Installing Equipment
  • Telecommunications Equipment
  • Customer Experience

Languages

English
Native or Bilingual
Punjabi
Full Professional

Certification

  • Occupational First Aid Level 1 (Expires Sept 2026)
  • WHMIS Certification

Licenses

  • Air Brake Endorsement
  • Class 5 License (Expires October 2026)
  • Security Worker License (Expires September 2026)
  • Serve it Right (Expires July 2028)


Timeline

Telecommunications Technician

Dial Tone M.D. Inc
09.2021 - 04.2022

Logistics Associate

Best Buy Canada
06.2017 - 06.2020

Diploma - Computer Information Systems

Kwantlen Polytechnic University

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Arshdeep Dhillon