RYAN PERROTT

• Provided remote support to end-users experiencing difficulties with their phone system.
• Evaluated new telecommunications technology and made recommendations for system improvements.
• Laid out cabling plans and ran through buildings to desired locations.
• Installed and maintained telecommunications systems, including routers, switches, and related hardware.
• Implemented changes based on feedback from customers about telecom services or products.

Executed a nationwide government telecom deployment initiative, labelled (Workplace Communication Systems) traveling to different sites outside of Vancouver and BC (Haida Gwaii, Barrie, Ontario) to perform installations and infrastructure upgrades at government, military police, and other sector sites.

• Maintained consistent availability for 5+ consecutive months of field deployment without absences, demonstrating unwavering reliability, work ethic, and commitment to mission-critical timelines.

• Exhibited relentless determination under pressure, ensuring no site was left incomplete while adapting to new environments and last-minute changes across hundreds of deployments.

• Adaptable and role-flexible—effectively operated in support, logistics, team leadership, and project management roles depending on situational needs.

• Managed full project lifecycles, from planning and coordination to execution, across high-stakes, multi-site deployments with limited supervision.

• Installed and configured analog (low voltage) and VoIP phone systems—including Nortel and Avaya—across diverse infrastructure environments.

• Applied hands-on expertise in structured cabling, telecom room optimization, and media system configuration within secure and regulated settings.

• Interfaced with private and government clients, adapting to security protocols, user needs, and site-specific technical requirements.

• Collaborated closely with networking teams, gaining exposure to switch configuration, data/voice outlet mapping, and physical network architecture.

• Led telecom room setups and UPS installations, ensuring precise layout and adherence to organizational standards.

• Liaised directly with upper management and stakeholders, delivering concise project updates, resolving escalations, and ensuring alignment with organizational objectives.

• Delivered professional, real-time technical support to clients onsite—addressing concerns, offering guidance, and ensuring seamless user experience.

• Maintained a high standard of customer service, with strong attention to detail, accuracy, and responsiveness to both internal and external stakeholders.

• Consistently upheld government protocols and security standards, ensuring full compliance during each deployment phase—from access control to documentation.

• Have conducted field surveys, station reviews, and preliminary planning for future infrastructure

• Led and coordinated small field teams through multi-phase infrastructure projects, ensuring consistent performance under strict timelines and evolving priorities.

• Mentored junior technicians and streamlined internal workflows to reduce bottlenecks, increase efficiency, and improve project throughput.

• Granted specialized access to secured systems and sensitive zones, demonstrating a high degree of trustworthiness and adherence to protocol.

• Collaborated with lead technicians and autonomous field crews, ensuring consistent communication with management and effective execution on site.

• Managed asset tracking, recordkeeping, and report consolidation using spreadsheets and internal documentation tools, supporting project review, logistics, and auditing.

• Trusted with secure transport and handling of high-value telecom and network equipment across remote sites and multiple time zones.

• Demonstrated advanced project management capabilities—balancing independent execution with team-based coordination to solve site-specific challenges effectively.

• Held active First Aid Certification, contributing to site safety, compliance, and emergency preparedness across all environments.

• Knowledgeable on store items, sales promotions, return policies and security practices along with the recommending of shoes, socks, and other footwear merchandise
• Measured and recommend proper insoles and compression gear designed for maximized comfort and support
• Promoted welcoming environment by acknowledging customers and engaging in conversation to identify footwear and other store needs, making suggestions for additional items of interest
• Provide stability, reassurance and patience when dealing with difficult or combative customers
• Placed orders and called other stores to find desired items for customers
• Presented different categories of shoes and shoe care products and explained features, benefits and technical specifications to generate sales
• Gained knowledge on footwear items and demonstrated trust and belief for product and company philosophy
• Unloaded trucks, and organized shipments with boxes weighing up to 60 pounds
• Watched for and recognized security risks and thefts to prevent or handle situations
• Exchanged merchandise for customers and accepted returns
• Ticketed, arranged and displayed merchandise to promote sales and other events
• Cleaned shelves, counters and tables to maintain an organized department
• Recommended, selected and located merchandise based on customer desires, describing merchandise, explaining usage, operation, and care
• Performed floor reorganization, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
• Engaged customers immediately to build connections and uncover specific needs

• Ensured in safety of patrons, and the safe operation of all rides and amenities in the park
• Worked under the umbrella of lifeguards and qualified first-aid responders
• Responded to inquiries and requests for assistance from visitors and staff members
• Circulated among employees, visitors, and patrons to protect property and preserve order
• Monitored entrances and exits to control access and prohibit entry of unauthorized individuals
• Patrolled the premises to identify and quickly respond to suspicious individuals or activities

• Obtained thorough knowledge of products sold
• Assisted customers in locating and purchasing items
• Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
• Processed and completed cash or credit transactions accurately
• Solved complaints by customers and issued credits for returned merchandise
• Assisted customers with locating items, answering questions and providing direction and service
• Operated cash register, handling a number of transactions daily
• Answered questions regarding merchandise
• Bagged and packaged customer orders and purchases
• Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
• Adhered to all cash handling policies and procedures