Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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ARSHDEEP DHALIWAL

Abbotsford,BC

Summary

Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Shell
08.2021 - Current
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Encouraged customers to make additional purchases and suggested relevant items.

Retail Store Supervisor

Paz Fuels
06.2024 - 01.2025
  • Performed regular audits of merchandise stock levels to prevent out-of-stocks or overstocks.
  • Identified opportunities to improve existing processes or develop new ones for increased productivity.
  • Coordinated efforts between different departments to ensure smooth workflow.
  • Maintained accurate records of sales, inventory levels and stock rotation.
  • Analyzed financial data to identify trends in sales revenues, expenses and profits.
  • Trained staff in customer service skills, merchandising techniques, product knowledge and use of point-of-sale systems.
  • Developed and implemented effective strategies to increase customer satisfaction and loyalty.
  • Managed daily opening and closing tasks including cash handling, bank deposits and security checks.
  • Participated in regular safety meetings, safety training, and hazard assessments to reduce accidents or injuries.

Production Technician

Phantom Screens
05.2024 - 07.2024

Kitchen Helper

Wendy's
02.2019 - 09.2019

Certified Assistant Store Leader

7-Eleven
05.2019 - 03.2024
  • Assisted in recruiting, hiring, training and developing new personnel.
  • Maintained store operations by following established policies and procedures.
  • Analyzed sales data, identified trends and adjusted staffing accordingly.
  • Utilized problem solving skills to resolve issues quickly and efficiently.
  • Implemented effective merchandising plans that increased product visibility.
  • Managed cash flow and monitored financial transactions for accuracy.
  • Resolved customer complaints in a timely manner and communicated feedback to management team.
  • Performed daily opening and closing duties such as balancing registers and preparing bank deposits.

Education

Associate in Arts (A.A.) - Kinesiology

University of the Fraser Valley
Abbotsford

High School Diploma - undefined

BGS public school
Barnala

Skills

  • Business Development
  • Customer Needs Assessment
  • Sales Forecasting
  • Teamwork and Collaboration
  • Problem-solving skills
  • Cash Handling
  • Reliable and punctual
  • Cash Register Operation
  • Policy and Procedure Adherence
  • Multi-tasking strength
  • Time Management
  • Meeting deadlines
  • Retail Store Operations
  • Strategic Planning

Languages

English - Fluent
Full Professional
Punjabi - Fluent
Full Professional
Hindi
Full Professional

Certification

First AID

WHMIS

Food Safe

Timeline

Retail Store Supervisor

Paz Fuels
06.2024 - 01.2025

Production Technician

Phantom Screens
05.2024 - 07.2024

Sales Associate

Shell
08.2021 - Current

Certified Assistant Store Leader

7-Eleven
05.2019 - 03.2024

Kitchen Helper

Wendy's
02.2019 - 09.2019

Associate in Arts (A.A.) - Kinesiology

University of the Fraser Valley

High School Diploma - undefined

BGS public school

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ARSHDEEP DHALIWAL