ARSHDEEP DHALIWAL
Abbotsford,BC
Summary
Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Shell
08.2021 - Current
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Encouraged customers to make additional purchases and suggested relevant items.
Retail Store Supervisor
Paz Fuels
06.2024 - 01.2025
- Performed regular audits of merchandise stock levels to prevent out-of-stocks or overstocks.
- Identified opportunities to improve existing processes or develop new ones for increased productivity.
- Coordinated efforts between different departments to ensure smooth workflow.
- Maintained accurate records of sales, inventory levels and stock rotation.
- Analyzed financial data to identify trends in sales revenues, expenses and profits.
- Trained staff in customer service skills, merchandising techniques, product knowledge and use of point-of-sale systems.
- Developed and implemented effective strategies to increase customer satisfaction and loyalty.
- Managed daily opening and closing tasks including cash handling, bank deposits and security checks.
- Participated in regular safety meetings, safety training, and hazard assessments to reduce accidents or injuries.
Production Technician
Phantom Screens
05.2024 - 07.2024
Kitchen Helper
Wendy's
02.2019 - 09.2019
Certified Assistant Store Leader
7-Eleven
05.2019 - 03.2024
- Assisted in recruiting, hiring, training and developing new personnel.
- Maintained store operations by following established policies and procedures.
- Analyzed sales data, identified trends and adjusted staffing accordingly.
- Utilized problem solving skills to resolve issues quickly and efficiently.
- Implemented effective merchandising plans that increased product visibility.
- Managed cash flow and monitored financial transactions for accuracy.
- Resolved customer complaints in a timely manner and communicated feedback to management team.
- Performed daily opening and closing duties such as balancing registers and preparing bank deposits.
Education
Associate in Arts (A.A.) - Kinesiology
University of the Fraser Valley
AbbotsfordHigh School Diploma - undefined
BGS public school
BarnalaSkills
- Business Development
- Customer Needs Assessment
- Sales Forecasting
- Teamwork and Collaboration
- Problem-solving skills
- Cash Handling
- Reliable and punctual
- Cash Register Operation
- Policy and Procedure Adherence
- Multi-tasking strength
- Time Management
- Meeting deadlines
- Retail Store Operations
- Strategic Planning
Languages
English - Fluent
Full Professional
Punjabi - Fluent
Full Professional
Hindi
Full Professional
Certification
First AID
WHMIS
Food Safe
Timeline
Retail Store Supervisor
Paz Fuels
06.2024 - 01.2025
Production Technician
Phantom Screens
05.2024 - 07.2024
Sales Associate
Shell
08.2021 - Current
Certified Assistant Store Leader
7-Eleven
05.2019 - 03.2024
Kitchen Helper
Wendy's
02.2019 - 09.2019
Associate in Arts (A.A.) - Kinesiology
University of the Fraser Valley
High School Diploma - undefined
BGS public school