Arsh Deep
Victoria,Canada
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Looking forward to working with great organizations that will help me learn and grow. My main focus is to gain experience and skills that will improve my creativity and mindset, allowing me to approach situations from different angles, make wise decisions, and develop professionally.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Driver
Uber
01.2023 - Current
- Managed time effectively to maximize daily trips while ensuring customer satisfaction
- Provided professional and courteous service to passengers, enhancing customer experience
- Adapted to changing schedules and traffic conditions, demonstrating strong problem-solving skills
- Maintained a high rating through positive interactions, communication, and reliability
Insurance Advisor
Western Financial Group
12.2021 - 09.2022
- Assisted customers with their daily insurance needs via phone, in person, and by email
- Reviewed coverages, limits, and exclusions with retention targets in mind
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Calculated premiums, established payment methods, and processed renewals
- Followed best practices and company standards, ensuring updated client profiles
Insurance Agent
Sussex Insurance
06.2021 - 12.2021
- Assisted customers with their insurance needs via phone, in person, and by email
- Sold automobile and travel insurance policies
- Provided quotes and managed walk-in queries, sales, and up-selling of products
- Followed up on all client accounts to resolve outstanding activities
- Conducted revenue procedures and ensured office was stocked with necessary documents and inventory
Assistant Manager
Shell Gas Station
07.2020 - 02.2021
- Managed inventory control, merchandising, financial reports, and schedules
- Conducted weekly staff meetings to motivate staff members and address concerns
- Provided hands-on assistance to customers, assessing needs and maintaining product knowledge
- Responded to customer concerns with friendly and knowledgeable service
Sales Associate
Shell Gas Station
05.2019 - 07.2020
- Ensured high levels of customer satisfaction through excellent sales service
- Maintained in-stock and presentable conditions in assigned areas
- Built productive trust relationships with customers
- Complied with inventory control procedures
Education
Diploma - Business Administration in General Management
Camosun College
Victoria, BC06.2020
Skills
- Client Needs Analysis
- Product Knowledge
- Working Knowledge of Signature
- Staff Supervision
- Financial Management & Account Retention
- Basics of Data Entry in QuickBooks
- Proficient in MS Office
- Exceptional Customer Service
- Problem-Solving Mindset
- Critical Thinking
- Team-Oriented & Respectful
- Reliable
Certification
- General level 1 insurance License
- Enrolled in Introduction to PRIME courses for police records management training
- Enrolled in Microsoft 365 Fundamentals Specialization to refresh MS Office skills
Languages
English
Punjabi
Hindi
Timeline
Driver
Uber
01.2023 - Current
Insurance Advisor
Western Financial Group
12.2021 - 09.2022
Insurance Agent
Sussex Insurance
06.2021 - 12.2021
Assistant Manager
Shell Gas Station
07.2020 - 02.2021
Sales Associate
Shell Gas Station
05.2019 - 07.2020
Diploma - Business Administration in General Management
Camosun College
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