Arsham Mahmoudi
Senior Aquatic Leader
Coquitlam,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Supervisor with strong swimming proficiency and advanced lifeguard skills safely creates, organizes and implements recreational swim programs. Oversees aquatic areas, facilitates recreation activities and supervises on-duty lifeguards to optimize safety measures.
Overview
7
7
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Senior Aquatic Leader
City of Coquitlam
10.2017 - Current
- Worked with customers to understand needs and provide excellent service.
- Evaluated employee performance and coached and trained to improve weak areas.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
Sales Representative
Atmosphere TV
03.2023 - 09.2023
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Produce Clerk
Superstore
12.2016 - 08.2017
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Completed regular cycle counts and inventory audits.
- Pleasantly greeted customers and provided prompt and courteous service.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Education
Associate of Applied Science - Computer And Information Systems
British Columbia Institute of Technology
Burnaby, BC 05.2001 -
Bachelor of Arts - Political Science
Simon Fraser University
Burnaby, BC 05.2001 -
Skills
Operational leadership
Certification
Standard First Aid and CPRC
Fluent in English, French and Farsi
English writing and communication have always been my greatest strengths growing up and due to this, I was able to excel in English courses alongside communications. My 12 years through the BC school system were all spent in French immersion, so I am fluent in both spoken and written French, with grammatical abilities that are comparable to my English. Finally, having grown up in a Persian household I have the ability to fully communicate in Farsi which has greatly enabled me to facilitate customer service relations within the aquatics industry as many patrons at our facilities are from Iran.
Timeline
Sales Representative
Atmosphere TV
03.2023 - 09.2023
National Lifeguard Waterpark
01-2022
Standard First Aid and CPRC
08-2021
National Lifeguard Pool
07-2021
Water Safety Instructor
06-2021
Senior Aquatic Leader
City of Coquitlam
10.2017 - Current
Produce Clerk
Superstore
12.2016 - 08.2017
Associate of Applied Science - Computer And Information Systems
British Columbia Institute of Technology
05.2001 -
Bachelor of Arts - Political Science
Simon Fraser University
05.2001 -
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