Katarina Matic
Coquitlam,BC
Summary
Strategic and client-focused professional with 6 years of experience in sales, customer relationship management, and operational coordination. Adept at managing complex negotiations, delivering high-quality service in fast-paced environments, and supporting organizational goals through efficient administrative practices.
Overview
11
11
years of professional experience
Work History
Real Estate Professional
Four Seasons Marketing Group LTD
10.2018 - Current
- Managed high-value client portfolios, guiding individuals through complex, high-stakes purchasing decisions with 95% client satisfaction rate.
- Spearheaded lead generation and customer outreach strategies, driving a 30% increase in client base year over year.
- Managed calendars, scheduled meetings, and handled all client correspondence with professionalism and confidentiality.
- Negotiated contracts, guided clients through complex decisions, and managed legal and financial documentation.
- Streamlined office procedures and improved administrative efficiency, leading to enchanted team productivity.
Server
Earls Kitchen + Bar
10.2017 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Server Trainer /Head Server
Orrange Kitchen + Bar
02.2014 - 06.2018
- Increased staff retention through effective communication and fostering a positive work environment.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Education
Diploma - Sauder School of Business / Real Estate License
University of British Columbia
Vancouver, BC07-2018
High School Diploma -
Terry Fox Secondary School
Port Coquitlam, BC06-2016
Skills
- Strategic Sales & Negotiations
- CRM expertise
- Project Coordination & Multitasking
- Marketing & Social Media Strategy
- Office & Calendar Management
Accomplishments
- Top Achiever Under 30 - Keller Williams Elite Realty (2023)
- Rookie Turned Rockstar - Keller Williams Elite Realty (2022)
- Rookie of the Year - Keller Williams Elite Realty (2021)
Languages
English
Croatian
Timeline
Real Estate Professional
Four Seasons Marketing Group LTD
10.2018 - Current
Server
Earls Kitchen + Bar
10.2017 - 01.2020
Lead Server Trainer /Head Server
Orrange Kitchen + Bar
02.2014 - 06.2018
Diploma - Sauder School of Business / Real Estate License
University of British Columbia
High School Diploma -
Terry Fox Secondary School
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