Arsha Philip
Duncan,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Team Lead
Staples
08.2023 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Streamlined support processes for improved efficiency and reduced response times.
- Implemented training programs to enhance team knowledge and performance, resulting in higher customer satisfaction rates.
Supervisor
Tim Horton's
07.2022 - 06.2023
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with management team to implement proper division of responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Customer Service Manager
Walmart
08.2020 - 05.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Service Specialist
Walmart
11.2017 - 07.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Education
Fitness And Health Promotion
Loyalist College of Applied Arts And Technology
Belleville, ON04.2020
Skills
- Processing Orders
- Problem-Solving Skills
- Critical Thinking
- Microsoft Excel
- Learning Strategies
- Resolving Complaints
- File Management
- Safety Protocols and Risk Management
Certification
- Smart Serve Certified
Timeline
Customer Support Team Lead
Staples
08.2023 - Current
Supervisor
Tim Horton's
07.2022 - 06.2023
Customer Service Manager
Walmart
08.2020 - 05.2022
Customer Service Specialist
Walmart
11.2017 - 07.2020
Fitness And Health Promotion
Loyalist College of Applied Arts And Technology
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