MOHAMMED VAZEER AHMED
Cornwall,Canada
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CUSTOMER SUPPORT REPRESENTATIVE
JT SOFT SOLUTIONS
11.2019 - 08.2024
- Championed a customer-first culture within the support team, resulting in higher overall satisfaction levels and increased client retention rates
- Contributed positively to the organization's online reputation by promptly addressing negative reviews or comments from dissatisfied customers
- Achieved consistently high customer satisfaction ratings through personalized assistance and empathy in interactions
- Spearheaded initiatives to improve departmental communication, fostering a positive work environment
- Utilized data-driven insights to identify patterns in customer inquiries, allowing for more effective resource allocation within the support team
- Managed high call volumes while maintaining composure and professionalism under pressure!
ASSISTANT MANAGER SUPPLY CHAIN
EXPRESS LOGISTICS PACKERS & MOVERS
08.2015 - 10.2019
- Optimized warehouse layout for greater space utilization and improved workflow efficiency
- Managed vendor relationships, ensuring timely deliveries, accurate invoicing, and effective issue resolution
- Streamlined logistics operations by implementing efficient processes and procedures
- Identified areas of opportunity for process improvement, leading to increased efficiency and reduced errors
- Managed warehouse inventory levels for optimal efficiency and cost control
- Established clear performance expectations for staff members, providing ongoing feedback to ensure high-quality results consistently achieved across the board
- Reduced transportation costs through strategic route planning and carrier negotiations
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting100% end-user satisfaction
WARE HOUSE ASSOCIATE
VRL LOGISTICS
04.2010 - 07.2015
- Worked with vendors to schedule daily pickups and weekly deliveries
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities
- Oversaw daily inventory counts to maintain data accuracy
- Coordinated driver dispatch to accomplish daily delivery requirements
- Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly
- Reduced order fulfillment times with effective coordination of logistics processes and transportation schedules
- Tracked orders and notified customers of status or potential delays
Education
Bachelor of Commerce -
RISHI DEGREE COLLEGE
04.2009
Skills
- Prioritizing calls
- Routing orders
- Time Management
- Delivery procedures
- Work order generation
- Delivery support
- Verbal Communication
- Maintain records
- Updating logs
- Dispatching field personnel
- Dispatching procedures
- Processing orders
- Maintaining call metrics
- Driver communication
- Dispatch protocols
- Process orders
- Decision Making
- Market Research
- Social Media Marketing
- Sales Techniques
Certification
- Diploma in accounting from Horizon Academy of Computer Sciences, Affiliated to Horizon Technologies Inc., New York, USA,2006 September.
- Diploma in Occupational Health & Safety.
- First Aid Certification.
LANGUAGES
English: Full Professional
Hindi: Native or Bilingual
Urdu: Native or Bilingual
Timeline
CUSTOMER SUPPORT REPRESENTATIVE
JT SOFT SOLUTIONS
11.2019 - 08.2024
ASSISTANT MANAGER SUPPLY CHAIN
EXPRESS LOGISTICS PACKERS & MOVERS
08.2015 - 10.2019
WARE HOUSE ASSOCIATE
VRL LOGISTICS
04.2010 - 07.2015
- Diploma in accounting from Horizon Academy of Computer Sciences, Affiliated to Horizon Technologies Inc., New York, USA,2006 September.
- Diploma in Occupational Health & Safety.
- First Aid Certification.
Bachelor of Commerce -
RISHI DEGREE COLLEGE
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