Hospitality and administrative professional with extensive experience in optimizing hotel operations and ensuring compliance in payroll and accounting. Recognized for maintaining financial accuracy and enhancing customer satisfaction through effective management of employee relations and operational workflows.
Overview
11
11
years of professional experience
Work History
Accounting & Operations Administrator
1145089 BC Ltd dba Days Inn
01.2018 - Current
Managed AR/AP, bank reconciliations, tracked expenses, and monitored budgets to maintain financial accuracy.
Prepared ROEs, T4s, WCB remittances, EHT, and year-end payroll reports for timely compliance with regulations.
Ensured compliance with accounting standards, employment laws, tax regulations, and internal operational policies to mitigate risks.
Process bi-weekly payroll with accuracy and timelines for all employees.
Maintain confidential employee information and update payroll profiles for changes.
Manage employee relations, assist in onboarding and recruitment.
Oversee scheduling, inventory, supplies and inspections of designated areas.
Tax Associate
H&R Block
01.2026 - 04.2026
Prepared accurate personal tax returns by conducting detailed client interviews and applying current federal and provincial tax regulations.
Clarified tax results and addressed client inquiries, enhancing returning-client engagement during peak season.
Managed E-file submissions and Instant Refund documentation, following up on COD, Hold and Drop-off files to ensure timely processing.
Assistant Operations Manager
Canada's Best Value Inn
10.2015 - 01.2017
Managed daily operations for front desk, housekeeping, breakfast service, guest relations, and property maintenance to ensure seamless guest experiences.
Ensured high guest satisfaction through effective quality control, service delivery, and issue resolution.
Monitored occupancy rates, room availability, and revenue opportunities with front office and sales teams to optimize operational performance.
Supervised staff scheduling, training, and performance evaluations to enhance team effectiveness across departments.
Trained staff on customer service, safety protocols, and operational procedures.
Managed inventory of linens, cleaning supplies, and guest amenities; coordinated ordering and replenishment.
Reviewed daily cash handling, deposits, operational and financial reports for accuracy.