Arsh Heer

• Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
• Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
• Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
• Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
• Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
• Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.

Performed contract work in Squamish, both for commercial and residential buildings as part of my family's company, Diamond Shine.

Optimized contract negotiations and handled supply chain operations.

Engaged in contracts with leading banks in Squamish including TD Bank, BMO Financial Group,CIBC,Royal Bank of Canada (RBC), and Scotiabank.

Currently working with TD, BMO, and the Britannia Mine Museum.

• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Handled financial transactions accurately, ensuring proper billing and payment processing.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
• Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
• Enhanced customer satisfaction by providing personalized assistance and product recommendations.
• Collaborated with team members to execute store promotions and sales events, driving revenue growth.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Assisted in recruitment to build team of top performers.
• Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
• Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
• Motivated team members to surpass their targets, recognizing and rewarding their achievements.
• Led by example, demonstrating commitment and professionalism that inspired team members to excel.