LISSETTE QUINONES

Experienced with assessing client needs and conducting thorough policy reviews. Utilizes negotiation and market analysis to secure optimal insurance coverage for clients. Knowledge of regulatory compliance and risk management ensures quality and reliability in all advisory services.

• Licensed Limited Lines – 2021 to Present
• Licensed Personal Lines – 2024 to Present
• Provided comprehensive insurance consultations, tailoring coverage to meet client needs while maintaining compliance with state regulations.
• Managed client accounts, processed renewals, and resolved issues promptly to maintain high customer satisfaction ratings.
• Trained and supported junior team members to ensure consistent service quality and adherence to company policies.
• Customer Service & Sales Representative | July 2024 – Present
• Train and mentor junior agents, fostering a collaborative and high-performance team environment.
• Oversee policy renewals, endorsements, and claims support while maintaining a high level of accuracy and compliance.
• Manage the full sales cycle from prospecting to closing, consistently achieving and surpassing monthly sales targets.
• Negotiate with multiple carriers to secure competitive rates and favorable terms for clients.
• Develop and maintain strong client relationships through regular communication, follow-ups, and policy reviews.
• Provide clients with tailored insurance solutions across auto, home, and other personal lines, ensuring coverage meets state requirements and client needs.