Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arsema Siraj

Kingston,ON

Summary

Dynamic leader with a proven track record at Taste of Ethiopia Restaurant, excelling in customer engagement and financial planning. Demonstrated ability to enhance customer satisfaction and loyalty while effectively managing costs and staff. Skilled in fostering team performance and developing innovative menu options, contributing to significant business growth. Leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

5
5
years of professional experience

Work History

Taste of Ethiopia Restaurant

Mother
01.2019 - 07.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collected payment for food and drinks served, processed customer transactions promptly, , balanced cash receipts and maintained accurate cash drawer, minimizing wait times.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Developed communications strategies to drive forward progress in public relations.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.

Education

No Degree - BioPsychology

Queen's University
Kingston, None
04-2028

High School Diploma -

ADNOC Schools.
Abu Dhabi, U.A.E
06-2024

Skills

  • Cost Control
  • Menu development
  • Labor Management
  • Franchise management
  • Customer Engagement
  • Staff Leadership
  • Financial Planning
  • Customer Service
  • Money Handling
  • Relationship Building
  • Catering Services
  • Reliable and Responsible

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
amharic
Native or Bilingual

Timeline

Taste of Ethiopia Restaurant

Mother
01.2019 - 07.2024

No Degree - BioPsychology

Queen's University

High School Diploma -

ADNOC Schools.
Arsema Siraj