Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Interests
Timeline
Generic

ArronBenzino Sharphead-Teeter

Edmonton,CA-AB

Summary

Proven Shift Manager at McDonald's, adept in customer service and problem-solving, enhanced team performance through effective training and mentoring. Leveraged excellent communication and critical thinking to resolve issues, ensuring high customer satisfaction. Skilled in teamwork, adaptable, and committed to quality standards.

Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.

Overview

13
13
years of professional experience
1
1
Certification

Work History

BackofHouse

DixieLee Restaurants
05.2017 - 02.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Restaurant Server

Buffet Royale Carvery
09.2014 - 01.2017
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.

Shift Manager

McDonalds
02.2007 - 08.2012
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Education

High School Diploma -

Spruce Grove Composite High School
Spruce Grove, AB
06-2012

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Excellent Communication
  • Critical Thinking

Accomplishments

  • Increased sales by 25% quarterly, and increased employee morale by 10% per annum, while reducing food costs by2%, leading to a $1400 net loss, average monthly food waste cost loss production, year over year.
  • Collaborated with team of 20 in the development of

Employee AdvancementProgram, oversaw by CorporateManagement.

  • Nominated and Awarded "Manager of the Year" 2010 (McDonalds, Spruce Grove)
  • 'DeanList' "BasicShiftManagermentVerification" Training

Languages

English
Professional Working

Certification

Proserve Server Training Certification:

Completed: Winter2020c.

Date of Renewal: Winter2025c.


BasicShiftMangement: Certification

McDonald's, Spruce Grove (Fall2010) VALID


AdvancedShiftManagement: Certification

McDonald's, Spruce Grove (Fall2011) VALID


Food Safety Certification: Certification

McDonald's, Spruce Grove (Fall2012) VALID

Interests

  • Community Cleanup
  • Avid Reader
  • Advocacy Campaigns
  • I enjoy cooking for friends and family gatherings
  • Documenting and sharing travel experiences

Timeline

BackofHouse

DixieLee Restaurants
05.2017 - 02.2020

Restaurant Server

Buffet Royale Carvery
09.2014 - 01.2017

Shift Manager

McDonalds
02.2007 - 08.2012

High School Diploma -

Spruce Grove Composite High School

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ArronBenzino Sharphead-Teeter