Arpita Saha
Kitchener
Summary
Healthcare administrative professional with 4 years of experience, responsible for ensuring the healthcare facilities provide patients with the most effective patient care possible. Plan and coordinate services in healthcare facilities and oversee the entire facilities. Proven ability to aptly work with healthcare technology.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assignment Coordinator
ParaMed Home Healthcare
04.2021 - Current
- Led inception to launch of a new pilot program in Nov 2023 to provide private health care services in Kitchener area
- A pilot is being tested with 2 families and generates over 3x the revenue compared to general public cases
- Maintained a 99% patient satisfaction rating while managing requests from 8,943 patients per year (up 30% YoY in 2023) and coordinating the patient assignment of 250 field staff (up 10% YoY in 2023) across 4 operational areas
- Designed new templates in Procura to streamline data entry, reducing document retrieval times by 50%, manual errors by 30%, and processing time by 20%
- Designed and delivered a comprehensive onboarding and training program for new hires, reducing the time it took for new employees to become fully productive by 30%
- Accountable for Patient Billing, Billing Rejections, and Field Staff Payroll Verification.
Personal Support Worker
ParaMed Home Healthcare
08.2020 - 03.2021
- Provided high-quality care to 32 senior clients, resulting in improved health outcomes e.g
- Coping with depression, increased life expectancy, etc
- Provided compassionate end-of-life care to 2 clients and their families
- Implemented care plans and interventions that enhanced clients' independence and quality of life, allowing them to maintain a higher level of functionality.
Junior dentist
Dr. Kiran's365 Dental clinics
10.2017 - 08.2018
- Provided enhanced patient care to more than 200 patients suffering from dental anxiety resulting in a better patient experience
- Worked with billing and maintaining patient health records
- Extracting teeth, scaling, decayed tooth restoration, pain management, and oral hygiene instructions
General Dentist
Jarma Wellness LLP
05.2017 - 09.2017
- Performed examinations, charted dental history, and developed treatment plans for 126 pediatric patients
- Conducted root canals, extractions, fillings, crowns, and other restorative procedures and prescribed medications to treat dental infections or pain.
- Educated patients on proper oral hygiene techniques and preventive measures.
Education
Post-graduate diploma - Healthcare Administration & Service Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2020
Bachelor of Dental Surgery -
Vokkaligara Sangha Dental College & Hospital, Rajiv Gandhi University
IndiaSkills
- Employee management
- Record maintenance
- Billing administration
- Administration liaison
- Healthcare regulation enforcement
- Patient Care Management
- Project Management
- Operations Management
- MS Office Products - Excel, Powerpoint, Word, OneNote
- Leadership and motivational skills
- Decision-making expertise coupled with strong multi-tasking abilities
- Exceptional problem-solving, analytical skills, with a track record of recognizing, analyzing, and resolving complex issues
- Advanced clinical & patient teaching skills
- Knowledge of medical terminology
Certification
- Data Analysis Using Python at Rice University.
- Statistics by Standford University.
- Managing teams by Project Management Institute
- Medical Terminology by Rice University
- Secured Basic Life Support (BLS) Provider certification by Canadian Red Cross.
Timeline
Assignment Coordinator
ParaMed Home Healthcare
04.2021 - Current
Personal Support Worker
ParaMed Home Healthcare
08.2020 - 03.2021
Junior dentist
Dr. Kiran's365 Dental clinics
10.2017 - 08.2018
General Dentist
Jarma Wellness LLP
05.2017 - 09.2017
- Data Analysis Using Python at Rice University.
- Statistics by Standford University.
- Managing teams by Project Management Institute
- Medical Terminology by Rice University
- Secured Basic Life Support (BLS) Provider certification by Canadian Red Cross.
Post-graduate diploma - Healthcare Administration & Service Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Dental Surgery -
Vokkaligara Sangha Dental College & Hospital, Rajiv Gandhi University
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