Arpit Sharma
Surrey,Surrey, BC
Summary
- Customer Service Representative with more than 3 years of experience and provided solutions to more than 20k customers.
- Promoted the business on the social media platform and garnished more than 100 clients a month.
- Managed and sorted the sales of the business using pivot table which assisted in extracting the data in couple of minutes.
- Proficient expertise in using MS Office and Statgraphics software.
- Have a Certification in Introduction to Banking. Possess Investment Funds Canada in Certification (IFIC).
- Knowledge of various investment accounts such as TFSA, RRSP, Spousal RRSP, RESPs, and CESGs.
- Clear understanding of financial instruments such as Debt, equity, mutual funds, derivatives and other financial instruments.
Overview
8
8
years of professional experience
Work History
Sales Associate
7-eleven
03.2022 - Current
- Assisted and supported customers with product selection and educating customer about the brand
- Achieved daily sales goals by upselling and promoting additional products and services
- Good customer knowledge due to high customer interaction thereby adopting strategies according to the type and need of the client
- Highly skilled in receiving and processing the cash transactions of the store.
Team Member
Kentucky Fried Chicken
10.2021 - 02.2022
- Manage and prepare rush hour orders quickly and efficiently during weekends for customers independently
- Assist Coworkers in handling the front desk to ensure the proper and smooth functioning of the restaurant without any delays
- Delivers food to the customers adhering to the food safety requirement which helps in maintaining an overall good rating of the branch
Customer Relation Manager
VMG Motors
05.2019 - 06.2021
- Reviewed customer's complaints and initiate solutions in an effective and timely manner
- Focused on building relationships with clients to ensure that they satisfy themselves with the services and/or products
- Developed organizational policies and procedures to support customer service excellence
- Implemented innovative methods to reduce the cost of marketing campaigns.
Co-Ordinator
Voice of Amritsar
12.2015 - 02.2017
- With the help of networking, I was able to created online presence of the organization which helped in doubling the group members within a period of two months
- Initiated the idea and put forth the plan to plant more than 1500 trees in a single day which made a positive impact within the community.
Education
Introduction To Banking
CFI
Vancouver, BC03.2023
Investment Funds in Canada Certification (IFIC) -
CSI
01.2023
Post Degree Diploma - Business Administration
Langara College
Vancouver, BC12.2022
BBA - Business Administration
DAV College
Amritsar, India04.2019
Skills
- Stocking and replenishing
- Cash Handling
- Sales expertise
- Upselling
- Exceptional customer service
- Financial markets
- Analytical Skills
Timeline
Sales Associate
7-eleven
03.2022 - Current
Team Member
Kentucky Fried Chicken
10.2021 - 02.2022
Customer Relation Manager
VMG Motors
05.2019 - 06.2021
Co-Ordinator
Voice of Amritsar
12.2015 - 02.2017
Introduction To Banking
CFI
Investment Funds in Canada Certification (IFIC) -
CSI
Post Degree Diploma - Business Administration
Langara College
BBA - Business Administration
DAV College
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