Arpit Narang
Toronto,ON
Summary
Personable and proactive, well-suited for a client-focused role. Adept in understanding client needs and delivering effective solutions, with strong communication and problem-solving skills. Committed to driving customer satisfaction and fostering long-term client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Advisor
Royal Bank of Canada
11.2022 - Current
- Engaged proactively with clients to understand their financial goals, providing tailored advice and solutions to enhance their banking experience
- Utilized technology to educate clients about digital banking applications, improving their financial management capabilities
- Fostered relationships through effective communication and networking, connecting clients with appropriate RBC partners for additional support
- Achieved a high level of client satisfaction by resolving issues efficiently and maintaining compliance with banking regulations
Front Desk Representative
Paragon Security
04.2020 - 12.2022
- Delivered front desk services and maintained strong customer relationships by addressing inquiries and resolving issues promptly
- Managed customer data and communications effectively, ensuring a seamless experience for all clients
- Ensured security and customer satisfaction through effective communication and prompt resolution of concerns
- Maintained strong relationships with clients, fostering a trusted environment
TurboTax Champion
Intuit, TurboTax
01.2022 - 04.2022
- Prepared personal tax returns and provided expert answers to client inquiries in the TurboTax community
- Developed strong problem-solving skills while assisting clients with tax-related issues
Bookkeeper
Bookkeeper
04.2017 - 12.2019
- Assisted in maintaining accurate financial records and preparing financial statements
- Collaborated with clients to resolve issues, ensuring their financial documentation was accurate and complete
Education
Advanced Diploma - Business Administration, Accounting
Humber College Institute of Technology and Advanced Learning
Skills
- Client interaction
- Cross-selling techniques
- Client Retention Strategies
- Consultative Selling
- Attention to Detail
- Financial Knowledge
References
Available upon request
Certification
Investment Funds in Canada Course (IFC), 10/01/22
Timeline
Client Advisor
Royal Bank of Canada
11.2022 - Current
TurboTax Champion
Intuit, TurboTax
01.2022 - 04.2022
Front Desk Representative
Paragon Security
04.2020 - 12.2022
Bookkeeper
Bookkeeper
04.2017 - 12.2019
Advanced Diploma - Business Administration, Accounting
Humber College Institute of Technology and Advanced Learning
Similar Profiles
ANIRBAN BASUANIRBAN BASU
QA Manager at TCS CANADA (Client - Royal Bank Of Canada)QA Manager at TCS CANADA (Client - Royal Bank Of Canada)
Ashok Kumar PeddinaAshok Kumar Peddina
Senior Consultant at Capgemini, Canada, Royal Bank of CanadaSenior Consultant at Capgemini, Canada, Royal Bank of Canada
Pierre ChristianPierre Christian
Customer Service Representative/Courier and Archiving at (RBC)Royal Bank Of Canada/Antigua Commercial BankCustomer Service Representative/Courier and Archiving at (RBC)Royal Bank Of Canada/Antigua Commercial Bank
Emmanuela Osei-KwartengEmmanuela Osei-Kwarteng
SOX Compliance Analyst at Royal Bank of CanadaSOX Compliance Analyst at Royal Bank of Canada
Agnes LubegaAgnes Lubega
Registered Nurse – Trauma Unit at Sunnybrook Health Sciences CentreRegistered Nurse – Trauma Unit at Sunnybrook Health Sciences Centre