Arpanpreet Kaur
Dartmouth,Canada
Summary
Dynamic leader with a proven track record at Macdonald’s, enhancing operational efficiency and customer satisfaction. Skilled in sales analysis and problem-solving, I excel in mentoring teams to exceed performance goals. Expert in inventory management and customer service, my approach boosts morale and achieves significant improvements without exceeding a 50% turnover rate.
Overview
4
4
years of professional experience
Work History
Shift Manager
Macdonald’s
Dartmouth , NS
11.2022 - Current
- Analyzed sales data to identify trends and areas for improvement.
- Directed and led employees and team members on effective operations, methods and procedures.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Supervisor
Mobil/Proxi
Dartmouth, Nova Scotia
05.2022 - Current
- Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
- Computed balances, totals or commissions to support accounting team.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
Dispatcher
Raffle transportation group
Dartmouth, Nova Scotia
01.2022 - 05.2022
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Negotiated rates with third-party carriers for outsourced transportation needs.
- Advised personnel about accidents, weather conditions or other hazards.
- Maintained records of driver hours worked, rates paid and miles driven per trip.
Merchandise Supervisor
Gap inc.
Brampton, Ontario
10.2020 - 01.2022
- Reviewed supply levels and aging inventory to forecast purchasing needs.
- Identified and addressed performance issues within the merchandising team, implementing solutions to improve efficiency.
- Managed inventory levels across multiple channels to ensure product availability and minimize overstock.
- Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
Education
Bachelor's - general business
Niagara college
Niagara Falls, ON08.2021
High school diploma - accounting
Guru gobind singh public
Nabha, Punjab03.2018
Skills
- Problem solving
- Shift leadership
- Sales analysis
- Employee training
- Customer service
- Inventory management
- Time management
- Cash handling
- Mentoring and coaching
- Energetic and enthusiastic
- Workplace safety
- Decision-making
Availability
Full time
Timeline
Shift Manager
Macdonald’s
11.2022 - Current
Customer Service Supervisor
Mobil/Proxi
05.2022 - Current
Dispatcher
Raffle transportation group
01.2022 - 05.2022
Merchandise Supervisor
Gap inc.
10.2020 - 01.2022
Bachelor's - general business
Niagara college
High school diploma - accounting
Guru gobind singh public
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