NAVJOT KAUR
Chatham,Canada
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrates the ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving and optimizing processes to support team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Burger King, Tim Hortons
08.2022 - Current
- Creates and provides a safe and positive work environment free of harassment and violence
- Models company brand standards and adheres to all policies and SOPs in a professional manner
- Follows all company cash handling policies and always maintains proper security of cash, and voids transaction as needed
- Manage and organize our virtual office, including maintaining files, databases, and other records
- Handle customer inquiries and complaints in a professional and timely manner
- Assist with the preparation of documents, reports, and presentations
- Coordinate and schedule appointments and meetings
- Perform data entry and maintain accurate records
Customer Service Representative
CIBC
08.2023 - 02.2024
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with CIBC
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs
- Contributes to meeting branch business results and the customer experience
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Tim Hortons
09.2019 - 08.2022
- Work with the Restaurant Management team to train, develop and communicate with team members in a way that maximizes retention
- Managed team of employees, overseeing hiring, training, and professional growth of employees
- Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
Supervisor
Shoppers Drug Mart
09.2021 - 12.2021
- Ensures cashier/merchandising staff comply with all store policies and operating procedures
- Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
- Ensures shelves are clean and organized with proper rotation
- Communicates hazard information and control procedures, consults employees and provides feedback to management, cooperates with Health and Safety committee or representative, holds accountable any employees reporting to them
Education
BUSINESS DIPLOMA -
St. Clair College
Skills
- Coordinating Daily Operations
- Documentation and Reporting
- Labor and Food Cost Control
- Problem Solving Skills
- Multi-Tasking
- Microsoft Office
- Staff Management
- Critical Thinking
- Problem Solving
- Leadership
Accomplishments
- Human Resources: Selecting an HR System
- Project Management Skills for Leaders
References
REFERENCES available upon request
Languages
English
Full Professional
Certification
Smart Serve
Timeline
Customer Service Representative
CIBC
08.2023 - 02.2024
Shift Manager
Burger King, Tim Hortons
08.2022 - Current
Supervisor
Shoppers Drug Mart
09.2021 - 12.2021
Assistant Manager
Tim Hortons
09.2019 - 08.2022
BUSINESS DIPLOMA -
St. Clair College
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