Aron Rastrick
Fraser Valley,BC
Summary
I'm enthusiastic and outgoing with proven customer service skills to meet the demands of a busy leisure environment. I accomplish tasks with minimal direction and have excellent self motivation. I am friendly and enjoy interacting with guests of all ages to promote activities, retail items and create enjoyable experiences.
Overview
10
10
years of professional experience
Work History
Whitewater Rafting Guide / Resort Assistant
REO Rafting Resort
04.2023 - Current
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 8 people on various outdoor activities such as rafting, paddle boarding, archery, kayaking and hiking.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Collaborated with other guides and worked as a team to ensure smooth customer experiences.
- Informed guests of risks associated with activities, with an emphasis on their safety.
- Set up and took down glamping tents, opened buildings and grounds and monitored events during guest use.
- Cleared public and private areas of debris before and after events.
- Used tools for grounds maintenance, brush clearing, and tree removal and thinning.
Duty Manager / Route Setter
Depot Climbing Nottingham
03.2019 - 11.2022
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained other employees in essential job functions.
- Developed and maintained strong relationships with customers to encourage repeat business and build rapport.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Assisted in development of marketing materials and campaigns to use for promotions and advertising.
- Worked as part of a team to create fun, engaging and diverse climbs for customers across a variety of locations.
- Adhered to strict health and safety guidelines whilst working at height and using a wide range of tools.
Fire Fighter
Nottinghamshire Fire And Rescue Service
09.2018 - 07.2019
- Responded to emergency calls to perform lifesaving procedures and other services.
- Worked effectively as part of a team to deal with incidents in a timely manner.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
- Inspected equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
Climbing Instructor / Coach
Manchester Climbing Centre
03.2013 - 06.2018
- Supervised climbers and enforced rules, maintaining safety for visitors and staff.
- Delivered courses to climbers of all ages and abilities.
- Performed regular inspections of PPE and climbing hardware.
- Designed training plans for the Youth Climbing Squad.., focusing on long term development.
- Assisted customers with purchasing the best equipment possible for their needs.
Education
No Degree - Activity Assistant
Newark College
UK07.2013
High School Diploma -
North Bristol Post 16 Centre
Bristol, UK07.2011
Skills
- 16 Hour Emergency First Aid Qualified
- Excellent interpersonal skills
- Great attention to detail
- Strong work ethic and time management
Hobbies
Rock climbing
Hiking
Camping
Board games
Travel
Movies
Timeline
Whitewater Rafting Guide / Resort Assistant
REO Rafting Resort
04.2023 - Current
Duty Manager / Route Setter
Depot Climbing Nottingham
03.2019 - 11.2022
Fire Fighter
Nottinghamshire Fire And Rescue Service
09.2018 - 07.2019
Climbing Instructor / Coach
Manchester Climbing Centre
03.2013 - 06.2018
No Degree - Activity Assistant
Newark College
High School Diploma -
North Bristol Post 16 Centre
Similar Profiles
Gerardo GarciaGerardo Garcia
Management Consultant at REO Rafting ResortManagement Consultant at REO Rafting Resort
Ames SparlingAmes Sparling
White Water Raft Guide at Canadian Rockies RaftingWhite Water Raft Guide at Canadian Rockies Rafting
Pippa BoageyPippa Boagey
Carpenter at REO Rafting And Yoga ResortCarpenter at REO Rafting And Yoga Resort
Lucy PachecoLucy Pacheco
Janitor at Pipers Glen CampgroundJanitor at Pipers Glen Campground
Wafa ElifaWafa Elifa
FOTA Test & Validation Engineer at Actia Engineering ServicesFOTA Test & Validation Engineer at Actia Engineering Services