Summary
Overview
Work History
Skills
Certification
Languages
References & Additional Information
Timeline
Generic

Arnaud Niteka

Langley,Canada

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Team Lead

Lumitel Burundi
Bujumbura, Burundi
01.2020 - 01.2025
  • Supervised daily operations and guided a team to exceed service and performance targets
  • Ensured customer concerns were handled empathetically and effectively
  • Fostered a positive team environment, promoting inclusivity and mutual support
  • Organized and led outreach programs supporting community development

Youth Activities Coordinator

Burundi Red Cross & Scouts-Burundi
Bujumbura, Bujumbura- Burundi
01.2022 - 01.2024
  • Provided support services through mentoring individual children or facilitating small discussion groups.
  • Communicated regularly with parents and guardians regarding their child's progress in the program.
  • Coordinated volunteers to help with various duties related to running the program such as setting up equipment, chaperoning field trips or assisting with meals.
  • Facilitated trainings for staff members on topics such as leadership skills development or crisis management strategies.
  • Resolved disputes between children when necessary using conflict resolution techniques.
  • Conducted pre-activity safety checks to ensure safe environment for participants.

Family Caregiver (Informal)

Volunteer
Bujumbura , Bujumbur-Burundi
01.2020 - 01.2022
  • Prepared nutritious meals for family members following dietary guidelines.
  • Encouraged physical activity through walks outside or simple exercises indoors.
  • Monitored vital signs of patient when necessary and reported changes to the appropriate personnel.

Bilingual Lead Sales Agent

Lumitel Burundi
Bujumbura, Burundi
01.2013 - 01.2020
  • Delivered consistent, high-quality service to a diverse clientele
  • Promoted products and services, developing trust-based relationships with clients
  • Maintained organized and accurate reports, including financial tracking and customer data
  • Assisted in resolving conflicts and identifying client needs to ensure satisfaction

Skills

  • Trauma-informed and inclusive service delivery
  • Life skills support
  • Emergency response and incident reporting
  • Goal planning and individualized support
  • Petty cash management and reporting
  • Transportation and client accompaniment
  • Housekeeping
  • Maintenance
  • Health safety standards
  • Cultural sensitivity
  • Non-judgmental approach
  • Proficient in Microsoft Office
  • Records tracking
  • Communication

Certification

  • Naloxone Training Certificate – June 2025
  • Food Safety Certificate (CAFS): - June 2025
  • Emergency First Aid Level C CPR/AED Certification : St john Ambulance St Jean - June 2025
  • - BC Class 5 Driver's License - Clean abstract
  • Bachelor Degree in Communication: Hope Africa University- February 2013

Languages

English
Full Professional
French
Full Professional

References & Additional Information

- Permanent Resident of Canada

- Owns a reliable, insured vehicle (Class 5 license)

- Flexible schedule (weekends, evenings, and &holidays)

- Eager and willing to pursue further trainings or certifications

- Eligible for WorkBC wage subsidy

- References available upon request

Timeline

Youth Activities Coordinator

Burundi Red Cross & Scouts-Burundi
01.2022 - 01.2024

Family Caregiver (Informal)

Volunteer
01.2020 - 01.2022

Team Lead

Lumitel Burundi
01.2020 - 01.2025

Bilingual Lead Sales Agent

Lumitel Burundi
01.2013 - 01.2020

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Arnaud Niteka