ARNAUD MUNEZERO
Winnipeg
Summary
Detail-oriented and highly organized administrative professional with extensive experience in application processing, data entry, document verification, and records management. Strong background supporting diverse, international, and newcomer populations with clear communication and accuracy. Demonstrated ability to manage high volumes of sensitive information, ensure policy compliance, and provide excellent client service. Fully prepared to contribute to the Admissions Office at the University of Winnipeg through strong analytical, administrative, and student-support skills.
Overview
16
16
years of professional experience
Work History
Community Resource Worker
New Directions for Children, Youth, Adults & Families
01.2024 - Current
- Maintain accurate case files and handle confidential information with discretion.
- Support clients with documentation, budgeting, and navigating administrative systems.
- Assist with resume writing, employment applications, and accessing community resources.
- Coordinate with supervisors, health teams, and external agencies to ensure accurate information flow.
- Provide client service through clear communication, problem solving, and needs assessment.
Youth Support Worker
Services Beyond Support
01.2022 - Current
- Maintain accurate records of interactions, ensuring confidentiality and compliance with agency standards.
- Support youth navigating legal, medical, and school systems by providing information and guidance.
- Communicate with clarity in fast-paced situations and apply crisis de-escalation techniques.
- Build rapport with diverse populations using non-judgmental and culturally sensitive approaches.
Data Management / Registration Assistant
United Nations High Commissioner for Refugees (UNHCR)
01.2016 - 01.2022
- Processed and verified large volumes of applications and personal documentation for 60,000+ individuals.
- Screened files for completeness and accuracy; corrected errors and ensured data integrity before approval.
- Verified authenticity of academic, identity, and civil documents; flagged inconsistencies and suspected fraud.
- Entered, updated, and maintained records in UNHCR databases; performed data cleaning and quality checks.
- Organized incoming documents (email, mail, and field offices) through scanning and digital filing.
- Determined when applications were complete and ready for the next stage of assessment.
- Generated analytical and statistical reports for partner organizations and government offices.
- Trained and supervised Data Capture Assistants to ensure high-quality documentation management.
- Supported multilingual and international populations with clear communication and guidance.
Community Development & Program Support
01.2010 - 01.2014
- Supported youth programs, leadership development, and education initiatives.
- Advocated for vulnerable families through resource coordination and community engagement.
- Promoted conflict resolution, community resilience, and inclusive participation.
Advocacy Officer
Jesuit Refugee Service (JRS)
01.2011 - 01.2013
- Provided case management and screened applicants for program eligibility.
- Supported clients in accessing education, housing, and integration services.
- Promoted inclusion, restorative practices, and equitable access to community supports.
Education
Master of Arts - Peacebuilding and Collaborative Development
Canadian Mennonite University
Winnipeg, MBBachelor - International Communication
Tshwane University of Technology
Pretoria, South AfricaSkills
- Application Processing & Data Entry
- Document Verification & Digital Filing
- Records Management & Confidentiality
- Customer Service & Student Support
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Database Systems & Information Management
- Multilingual Communication
- Policy Compliance & Accuracy
- Problem Solving & Attention to Detail
- Data collection
- Mental health support
- Cross-functional teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Excellent communication
- Organizational skills
- Reliability
- Public relations
- Written communication
- Administration and management
Languages
English
French
Kirundi
Kinyarwanda
Swahili
Timeline
Community Resource Worker
New Directions for Children, Youth, Adults & Families
01.2024 - Current
Youth Support Worker
Services Beyond Support
01.2022 - Current
Data Management / Registration Assistant
United Nations High Commissioner for Refugees (UNHCR)
01.2016 - 01.2022
Advocacy Officer
Jesuit Refugee Service (JRS)
01.2011 - 01.2013
Community Development & Program Support
01.2010 - 01.2014
Bachelor - International Communication
Tshwane University of Technology
Master of Arts - Peacebuilding and Collaborative Development
Canadian Mennonite University
CORE QUALITIES
Responsible, ethical, and detail-oriented professional known for accuracy, integrity, and exceptional service delivery. Skilled in managing sensitive information, following policies, and supporting diverse communities. Calm, diplomatic, and organized under pressure.