Parvathy Anilkumar
Calgary,Alberta
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Community Resource Worker
DDRC
4631 Richardson Way SW, Calgary, AB T3E 7B8
01.2024 - Current
- Enhanced community engagement by organizing and leading educational workshops on available resources.
- Supported clients'' well-being by assessing their needs and connecting them with relevant resources, such as housing assistance or mental health services.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Kept case files updated, accurate and aligned with requirements.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Worked with clients who are para verbal or nonverbal.
Community Support Worker
Entrust Disability Services
Calgary, AB
12.2023 - 05.2024
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Helped clients navigate social services system and access needed resources.
- Coordinated with different service providers to meet clients' individual needs.
- Tracked service activities and outcomes against outlined plans and goals.
- Kept case files updated, accurate and aligned with requirements.
- Assisted with medical administration and preparing meals for the clients.
- Engage and encourage clients to pursue their interests in activities.
- Help the clients to make decision on financial management.
- Write emergency reports and CIR’s .
Shift Supervisor
Wendy’s
Mississauga, ON
10.2021 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Applied security, safety and loss prevention strategies during shifts.
- Documented daily production and materials usage in Quick service to track data.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Child Monitor
Community Vita Centre
Mississauga, ON
05.2023 - 09.2023
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Introduced children to educational games and activities to boost learning.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Responded to inquiries from parents and guardians.
Education
Diploma - Social Service Worker
Georgian College of Applied Arts And Technology
Barrie, ON04.2023
Skills
Documentation proficiency
Staff education and training
Decision-Making
Teamwork and Collaboration
Attention to Detail
Written Communication
Active Listening
Training and Development
Cultural Awareness
Planning and Coordination
Certification
- Food Handler Certification
- Food safety certification
- First Aid and CPR Certification
- Class 5 Driver’s license
- Suicide Prevention Training
- WHIMS Certification
- Medical administration certification
- Non-violent crisis prevention blue card
- Alberta health trauma informed care certification
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Limited Working
Availability
Weekends & Weekdays - anytime
Timeline
Community Resource Worker
DDRC
01.2024 - Current
Community Support Worker
Entrust Disability Services
12.2023 - 05.2024
Child Monitor
Community Vita Centre
05.2023 - 09.2023
Shift Supervisor
Wendy’s
10.2021 - 10.2023
Diploma - Social Service Worker
Georgian College of Applied Arts And Technology