ARNAB MUKHOPADHYAY (PMP, CSM)
Toronto,Canada
Summary
Accomplished and detail-oriented Business Analyst cum Project Manager with 18 years of IT experience conducting analysis and research to come up with solutions to common business problems.
Polished in formulating business improvement strategies and overseeing new technology and system implementation.
Commercially-aware professional with in-depth knowledge of software development life cycle and project management techniques.
Natural problem-solver possessing strong cross-functional understanding of information technology and business processes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Scotiabank
Toronto, Canada
02.2018 - Current
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.
- Designed use case scenarios to demonstrate how users interact with the system or application.
- Monitored project progress using metrics such as timeline, budget, resources utilization.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Prepared cost estimates for projects of varying sizes.
- Led and facilitated the auditing process for applications.
QA Lead
Virtusa Polaris (Client - CIBC and BMO)
Toronto, Canada
04.2017 - 01.2018
- Supervised a team of QA Engineers in executing all phases of testing activities.
- Developed test plans, strategies, and cases to ensure product quality.
- Analyzed user requirements specifications and created test scenarios accordingly.
- Managed multiple projects simultaneously ensuring deadlines are met within budget constraints.
- Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
Test Manager
Tech Mahindra (Client - Scotiabank)
Toronto, Canada
03.2016 - 03.2017
- Leading the end to end QA effort for testing a newly built PEGA application to automate the trade settlement processing and payments (middle office)
- Created detailed test cases to ensure appropriate coverage of functional requirements.
- Coordinated with developers, testers, project managers and other stakeholders throughout the entire software testing life cycle.
- Identified areas in need of improvement within the existing testing processes.
- Conducted user acceptance tests by working closely with end users to validate functionality as per their expectations.
- Ensured that all test cases are properly documented according to established standards.
- Reviewed test results prior to release in order to verify accuracy before deployment into production environment.
Agile Scrum Master Cum QA Lead
Tata Consultancy Services (Client - JP Morgan Chase)
Columbus, USA
05.2013 - 01.2016
- Facilitated daily stand-up meetings to discuss progress, impediments and plan for the day's tasks.
- Organized sprint planning sessions to ensure team members understand user stories and acceptance criteria.
- Assisted product owners in developing user stories and acceptance criteria for upcoming sprints.
- Coordinated with stakeholders to prioritize backlog items and ensure alignment with business objectives.
- Monitored sprint performance metrics including velocity, defect rates, cycle times, to identify trends and opportunities for optimization.
- Developed retrospectives after each sprint or milestone to identify areas of improvement for future projects.
QA Lead + Manual/Automation Tester
Tata Consultancy Services (Client - Citigroup)
Dallas, USA
07.2009 - 04.2013
- Project involved building a new complex interface between Citigroup’s legacy Originations applications and a PEGA tool called LRS (Loan Review System)
- Supervised a team of QA Engineers in executing all phases of testing activities.
- Performed root cause analysis for identified issues, tracked progress and reported results.
- Collaborated closely with development teams to ensure product stability before release.
Manual/Automation Tester + Test Analyst
Tata Consultancy Services (Client - Citigroup)
Kolkata, India
01.2007 - 06.2009
- Developed and implemented test plans, strategies, and processes to ensure the quality of software applications.
- Reviewed product requirements documents, functional specifications, and technical design documents to create detailed test cases.
- Documented defects encountered during testing phases in bug tracking systems, such as JIRA and HP ALM.
- Created regression tests for existing software applications to ensure changes do not introduce new bugs.
Education
Master’s degree - Computer Application
West Bengal University of Technology
West Bengal, India01.2006
Bachelor’s degree - Computer Application
University of North Bengal
West Bengal, India01.2003
Skills
- Forecasting and planning
- Stakeholder management
- Business process improvement
- Data warehousing
- Requirements gathering
- Software development lifecycle
- User acceptance testing
- Process development
- Agile methodology
- Data analysis
- Project tracking
- Risk management
- Feasibility analysis
- Systems implementation
- Vendor management
- Project management
- Contract management
- Information Security management
Certification
- Project Management Professional, Project Management Institute(PMI)
- Certified Scrum Master, Scrum Alliance
Awards
- Scotiabank BoB (Best of the Best) Award in 2023.
- Standing Ovation Award, 2016, Tech Mahindra, for ensuring a smooth coordination between technology and business partners in getting very complex functionalities tested and promoted to Production in a stringent timeframe.
- Five Key Recognition, 2015, client JP Morgan Chase, for excellent coordination and execution of complex test strategy with business partners and UAT teams across all lines of business.
- Employee of the Month, 2014, client JP Morgan Chase, for successfully leading a production checkout working 36 hours at a stretch.
- Star of the Year, 2012, client Citigroup Inc., for outstanding contribution to PEGA integration project.
Timeline
Senior Business Analyst
Scotiabank
02.2018 - Current
QA Lead
Virtusa Polaris (Client - CIBC and BMO)
04.2017 - 01.2018
Test Manager
Tech Mahindra (Client - Scotiabank)
03.2016 - 03.2017
Agile Scrum Master Cum QA Lead
Tata Consultancy Services (Client - JP Morgan Chase)
05.2013 - 01.2016
QA Lead + Manual/Automation Tester
Tata Consultancy Services (Client - Citigroup)
07.2009 - 04.2013
Manual/Automation Tester + Test Analyst
Tata Consultancy Services (Client - Citigroup)
01.2007 - 06.2009
Master’s degree - Computer Application
West Bengal University of Technology
Bachelor’s degree - Computer Application
University of North Bengal
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