Karla Dougan
Etobicoke,ON
Summary
Highly-motivated and progressive professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills with an overall passion in project management. Adept at working with a team and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
CIBC
11.2022 - 12.2023
- Worked as part of the PMO team in partnership with PwC on a $123M+ program which is modernizing financial reporting infrastructure to a cloud based solution through SAP S/4 HANA.
- Responsible for the integration of 10+ projects which included collaboration with project managers, PwC counterparts, work stream leadership, and PMO.
- Delivered timely support by tracking issues and communicating resolutions to project managers.
- Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives.
- Maintained library of artifact documents, templates or other reusable knowledge assets.
- Developed reports and created dashboards, providing deliverable-related information to make informed business decisions.
- Involved in rounds of re-planning efforts when the program was slipping on critical path activities by logging risks and assumptions in order to ensure the re-plan was feasible.
- Guided project managers to follow CIBC PMO guidelines when submitting deliverables and artifacts to PMO to ensure quality and governance protocol was being followed.
IT Project Coordinator
Sun Life
02.2020 - 11.2022
- Successfully delivered multiple projects, consistently on time and on budget to the highest quality standard.
- Delivered a successful application upgrade project with an extremely urgent and tight timeline where the business required overlap between environment testing in order to meet the deadline. Managed the team through successful activity overlaps and defined test cases early to ensure a quality delivery.
- Analyzed and reported portfolio finances to leaders and stakeholders on a monthly basis as well as tracking project and portfolio costs daily using data tools to showcase key information.
- Subject matter expert in the enterprise PPM tool helping to train colleagues and ensuring data is up to date for reporting.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Identified risks associated with each project and developed mitigation strategies.
- Organized and maintained project documents, including charters, schedules, budgets, and reports.
- Participated in post-project reviews to document successes, lessons learned, challenges faced.
Innovation Lab Coordinator
Sun Life
01.2018 - 02.2020
- Completed over 65 Innovation Lab tours with top clients and business partners with up to 50 people in attendance at a time aiding to establish key business relationships.
- Responsible for reports highlighting the status of major multi-million dollar initiatives, received by executive leaders.
- Successfully supported multiple Scrum based agile teams by managing the tools used for their planning and retrospectives. Support included facilitating meetings between the organizations CEO and agile teams for demonstrations.
- Coordinated the content deployed to the large “welcome” screen at the entrance of the facility using a specific content management tool and building specific targeted content.
- Facilities coordination for the Innovation Lab which included hosting executive leadership and Scrum teams, meeting room bookings and event set-up, device and content organization, and general up-keep of the innovation lab space.
Education
Diploma in Event Management
Humber College School of Technology
04-2017
Diploma in Tourism Management
Humber College School of Technology
04-2014
Skills
- Forecasting and Planning
- Data Analysis
- Requirements Gathering
- Business Administration
- Agile Methodology
- Gap Analysis
- Quality Assurance
- Project Management
- CRM Systems
- SAP
- Microsoft Office Suite
- Budget Forecasting
- Systems Implementation
- Cost Control
- Software Development Lifecycle
- Cross-Functional Collaboration
- Project Management Tools
Certification
- Upcoming: PMP Certification (2025)
- Certified ScrumMaster (CSM)(2023)
- Certified Associate in Project Management (CAPM)(2022)
- Agile Project Management Certificate from UofT’s School of Continuing Studies (2022)
- Project Management Certificate from UofT’s School of Continuing Studies (2022)
Accomplishments
- Sun Life Enterprise Services Q2 e-Star for Passion for Innovation (2019)
Timeline
Senior Business Analyst
CIBC
11.2022 - 12.2023
IT Project Coordinator
Sun Life
02.2020 - 11.2022
Innovation Lab Coordinator
Sun Life
01.2018 - 02.2020
Diploma in Event Management
Humber College School of Technology
Diploma in Tourism Management
Humber College School of Technology
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