ARNAB GHOSH
ETOBICOKE,ONTARIO
Summary
VISION AND OBJECTIVE Forward-thinking and performance-driven Customer Service Manager with 1year of experience leading teams, improving performance, identifying opportunities, and successfully defusing the toughest clients in a happy way. Excellent written/verbal communication and interpersonal skills and the ability to respectfully interface with executives from various departments and divisions.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Walmart Canada
Etobicoke, ON
09.2021 - Current
- Monitored customer service operations to assess agent performance and provide feedback.
- Operated the register, answer the phones, schedule when customers' orders will be done, and file customer orders that have been picked up
- Supervised associates and assessed performances to determine training needs and define accurate plans for achieving daily target.
- Generated customer satisfaction surveys and increased store feedback (CF4) performance from 78% to 418%.
Business Development Associate
BYJU’S
01.2020 - 02.2021
- Managed needs of more than 10 customers at once using strong prioritization and multitasking abilities.
- Negotiated contracts and closed sales with new and existing clients.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Planned marketing initiatives and leveraged referral networks to promote business development.
Administrative Assistant
The Quality Food
Kolkata
07.2017 - 11.2019
- Drove email acquisition and marketing campaigns to support key business initiatives across account management, new business development and customer experience.
- Administered marketing calendar and posted new content to coincide with new product and service releases.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
Global Business Management, Marketing Management
Humber Institute of Technology and Advanced Learning
Skills
Microsoft office and Tableau
Accomplishments
- Drove record-high Walmart Reward MasterCard sales that elevated the store's ranking in the company from #6 to #3.
Timeline
Customer Service Manager
Walmart Canada
09.2021 - Current
Business Development Associate
BYJU’S
01.2020 - 02.2021
Administrative Assistant
The Quality Food
07.2017 - 11.2019
Global Business Management, Marketing Management
Humber Institute of Technology and Advanced Learning