Kritika
Walmart-North Vancouver, BC
Surrey,Canada
1
Language
6
years of professional experience
Customer Service Manager leading teams in customer service operations, CRM systems, and service recovery. Managed more than 50 associates, improved customer satisfaction by 80%, and strengthened loyalty by resolving complex issues quickly. Partners with department teams to streamline processes, improve performance metrics, and keep service delivery consistent.
Work History
Customer Service Manager
3 Years 7 Months- Managed a team of over 50 Customer Service associates to ensure excellent service and efficiency.
- Working with departmental teams to solve operational issues and improve processes
- Improved customer loyalty and retention by resolving complex issues.
- Achievements:
- Increase customer satisfaction score by 80%.
- Awarded shining star of the month for consecutive three months.
Customer Service Representative
3 Months- Responded to inquiries, complaints, and transactions with excellent customer service.
- Effectively processed returns, exchanges, and special orders with accurate cash handling.
- Helped customers choose products and kept the store tidy.
Prep Line Cook
6 Months- Prepared high-quality ingredients in accordance with Chipotle's food safety standards.
- Collaborated with team members to streamline food prep processes and enhance efficiency.
- Maintained cleanliness and organization of workstations to ensure a safe cooking environment.
- Assisted in inventory management by tracking ingredient usage and minimizing waste.
Immigration Case Manager
1 Year 4 Months- Engaged in comprehensive consultations with clients to acquire essential information, evaluate eligibility, and formulate tailored immigration strategies.
- Collaborated with immigration authorities, legal advisors, and other stakeholders to effectively resolve issues, accelerate case processing, and handle any complications.
- Prepared, reviewed, and submitted complex immigration documents and applications to avoid delays and rejections.
Education
Post-secondary education in Post Baccalaureate diploma - Business management
Bachelor's Degree - Science/Maths
Skills
Customer relationship management CRM systems: sales force
Data analysis and reporting tools: Excel
Tableau
Power BI
Office tools: Microsoft office
advanced excel
PowerPoint
Communication platforms: Slack
Microsoft teams
Project management software: Trello
Languages
English
Full Professional
Timeline
Customer Service Manager
Walmart-North Vancouver, BC
01.2023 - CurrentRead More
Customer Service Representative
Walmart-North Vancouver, BC
09.2022 - 12.2022Read More
Prep Line Cook
Chipotle
02.2022 - 08.2022Read More
Immigration Case Manager
VisionWorld Ielts & Immigration-Khanna, Punjab
08.2020 - 12.2021Read More
Sanatan Dharma college
Bachelor's Degree from Science/Maths
Read More
Capilano University
Post-secondary education in Post Baccalaureate diploma from Business management
Read More
Additional Information
- Technical skills
- Customer relationship management CRM systems: sales force
- Data analysis and reporting tools: Excel, Tableau, Power BI
- Office tools: Microsoft office, advanced excel, PowerPoint
- Communication platforms: Slack, Microsoft teams
- Project management software: Trello