Armand Rack
Anza
Summary
Dynamic Core Technology Technician with proven expertise at Cox Communications, enhancing system performance and ensuring 100% node reliability. Skilled in network troubleshooting and committed to exceptional customer service, I excel in resolving complex technical issues while fostering teamwork and collaboration. Dedicated to continuous improvement and maintaining high standards of information security.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Core Technology Technician
Cox Communications
02.2022 - Current
- Making sure our node reliability is running at %100
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Enhanced system performance by troubleshooting and resolving hardware and software.
- Ensured compliance with industry best practices and regulations through regular audits on information security measures.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Running cable, climbing telephone poles, installing data, video, voice, and security services. Staying knowledgeable about all services provided.
Broadband Technician
CDIS CORP
03.2015 - 12.2021
- Contributed to increased company revenue by upselling additional services and products to customers during installation visits.
- Trained new employees to properly perform installations and repairs.
- Verified continuous broadband connectivity while installing cutting-edge technology such as place mounts, satellite dishes and receivers.
- Maintained detailed records of completed work orders, providing accurate documentation for billing and inventory purposes.
Carpenter
Carpenters Union
06.2011 - 03.2013
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
Education
GED - General Studies
Rancho Buena Vista High School
Vista, CA06.2011
Skills
- Network troubleshooting
- Remote support
- IT asset management
- Endpoint security
- Wireless networking
- IT procurement
- Hardware installation
- Incident management
- Software configuration
- Server maintenance
- Network security
- VoIP systems
- Data recovery
- Mobile device management
- Information security
- Virtualization technologies
- Operating systems
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Microsoft windows and office
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Network support
- Remote technical support
- Decision-making
- Relationship building
- Friendly and patient
- Troubleshooting network issues
- Software installation
- Team building
- Task prioritization
- Self motivation
- Hardware and software repair
- Network configuration
- Professionalism
- VPN management
- Device installation
- Continuous improvement
- Adaptability
- Quality assurance
Certification
Osha10, Aerial lift
Timeline
Core Technology Technician
Cox Communications
02.2022 - Current
Broadband Technician
CDIS CORP
03.2015 - 12.2021
Carpenter
Carpenters Union
06.2011 - 03.2013
GED - General Studies
Rancho Buena Vista High School
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