Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Timeline
Generic

Arlina Hysi

Edmonton,Alberta

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated at the personal assistant job with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

2
2
years of professional experience

Work History

Client Service Representative

BMO Bank Of Montreal
09.2023 - 01.2024
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Coordinated closely with account managers to provide updates on ongoing projects, fostering stronger internal communication channels.
  • Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.

Counter Staff

Tim Hortons
05.2023 - 08.2023
  • Assisted in inventory management for optimal product availability and minimized waste.
  • Enhanced customer satisfaction by providing friendly and efficient service.
  • Collaborated with team members to provide seamless service during rush hours.
  • Monitored equipment maintenance needs and reported issues promptly for timely repairs or replacements.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Personal Assistant to the Owner

"Top Channel Media", Owner : Lori Hoxha
05.2022 - 08.2022
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
  • Maintained appropriate filing of personal and professional documentation.
  • Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
  • Took notes and dictation at meetings.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.

Education

Bachelor of Science - Molecular Biology

University of Alberta
Edmonton, AB
05.2026

Skills

  • Customer Support
  • Payment Processing
  • Call center experience
  • Customer Focus
  • Customer Education
  • File Management

Languages

Albanian
Native or Bilingual
English
Full Professional
French
Full Professional
Spanish
Full Professional
Italian
Professional Working
Turkish
Full Professional

Volunteer Experience

Red Cross organization- Tirana,Albania  (September 2021-January 2022)

Location : Street " Hysni Gerbolli ", Tiranë, Albania
                                  cell phone : +355 67 206 3455

Engaged in various humanitarian activities such as disaster response, community outreach, and first aid training.
Assisted in organizing blood drives, contributing to the collection of life-saving blood donations.
Provided support to individuals and families affected by emergencies, offering shelter, food, and emotional assistance.
Participated in fundraising events to support Red Cross initiatives and programs aimed at disaster preparedness and relief efforts.

Timeline

Client Service Representative

BMO Bank Of Montreal
09.2023 - 01.2024

Counter Staff

Tim Hortons
05.2023 - 08.2023

Personal Assistant to the Owner

"Top Channel Media", Owner : Lori Hoxha
05.2022 - 08.2022

Bachelor of Science - Molecular Biology

University of Alberta
Arlina Hysi