Summary
Overview
Work History
Education
Skills
Timeline
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Arina Daimon

Vancouver,Canada

Summary

Customer-oriented, friendly, and dedicated professional with 7+ years of experience in the hospitality industry. Possessing strong problem-solving and communication skills, comfortable working in fast-paced environments and dedicated to providing exceptional customer service.

Overview

7
7
years of professional experience

Work History

Front of House Associate

Suma Beach
01.2023 - 11.2023
  • Remembered, recited and promoted variety of menu items.
  • Demonstrated excellent organizational skills in managing multiple tasks in a fast paced environment.
  • Monitored beverage inventory levels throughout shift ensuring adequate supply for guests.
  • Worked collaboratively with kitchen staff to ensure timely delivery of food orders.

Massage Therapist

Qi Reflexology & Massage
12.2022 - 11.2023
  • Welcomed customers warmly and remembered loyal customers' favorite treatments, ensuring they received personalized service during their visits
  • Handled phone calls and walk-in customers' reservations and inquiries accurately and patiently
  • Processed customers' payments in cash and in electronic computer systems accurately and with efficiency.

Sales Associate

DESCENTE Ltd.
04.2021 - 11.2022
  • Managed and updated the company's social media application, resulting in a 40% increase in customers.
  • Listened to customers' needs and preferences, providing customized recommendations on clothing products, particularly focus on color.
  • Boosted customer loyalty and satisfaction levels by demonstrating exceptional customer service skills.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Receptionist

KONAMI Sports
10.2016 - 03.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided friendly facility guidance to potential customers, boosting their willingness to sign up for gym memberships and increased their signing up rate from 50% to 80%.
  • Collaborated with the operations team to efficiently deliver exceptional customer service.
  • Created training manuals and provided training to 10+ new staff members on company policies and standards.
  • Instructed students on how to enjoy dancing to enhance their dance skills, while carefully ensuring their safety during lessons and offering tips for healthy weight loss.

Education

Service Excellence for Business Diploma -

ILAC International College
Vancouver, Canada
01.2025

Associate of Arts - English

Hokusei Gakuen University Junior College
Sapporo, Japan
03.2021

Skills

  • Customer service
  • Self-motivated
  • Time-management
  • Problem-solving
  • Teamwork
  • Communication skills
  • Interpersonal skills
  • Attention to detail
  • Bilingual - Japanese and English

Timeline

Front of House Associate

Suma Beach
01.2023 - 11.2023

Massage Therapist

Qi Reflexology & Massage
12.2022 - 11.2023

Sales Associate

DESCENTE Ltd.
04.2021 - 11.2022

Receptionist

KONAMI Sports
10.2016 - 03.2021

Service Excellence for Business Diploma -

ILAC International College

Associate of Arts - English

Hokusei Gakuen University Junior College

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Arina Daimon