Summary
Overview
Work History
Education
Skills
Additional Highlights
Timeline
Generic

Arielle Ndahirwa

Edmonton,AB

Summary

Bilingual (English/French) customer-focused professional with 8+ years in client services, onboarding, and administrative operations. Proven ability to deliver high-quality service, drive engagement, and support users through onboarding, training, and support processes. Strong communicator with experience in virtual meetings, reporting, and process improvement. Adaptable, outcome-oriented, and committed to career wellness.

Overview

10
10
years of professional experience

Work History

Data Entry Clerk

Willy's Trucking Service
08.2020 - Current
  • Enter and audit high volumes of data, ensuring accuracy and consistency.
  • Lead reporting and document management across departments to maintain compliance.
  • Handle invoice processing, billing variances, and maintain precise financial records.
  • Collaborate with teams to deliver correct and timely data.

Sales Associate

Freedom Mobile
02.2019 - 08.2020
  • Provided tailored product and service recommendations to meet individual customer needs.
  • Mentored new hires on customer service best practices and sales techniques.
  • Processed transactions, completed inventory audits, and handled returns.
  • Built rapport to maintain a positive in-store experience.

Customer Service Representative

Carfinco Inc
09.2015 - 12.2018
  • Managed high-volume calls, resolved inquiries, and ensured consistent customer satisfaction.
  • Guided clients through account processes, payments, and policy understanding.
  • Strengthened customer loyalty by proactively addressing and resolving issues.
  • Demonstrated empathy, accountability, and strong problem-solving skills.

Education

High School Diploma -

École Maurice-Lavallée
Edmonton
01-2012

Skills

  • Bilingual Communication (English & French)
  • Client Onboarding & Virtual Training
  • User Engagement & Activation
  • Customer Relationship Management
  • Conflict & Issue Resolution
  • Reporting & Operational Tracking
  • Administrative Coordination & Billing
  • Attention to Detail

Additional Highlights

  • Adaptable to fast-paced, high-growth environments
  • Strong ownership mindset with a focus on continuous improvement
  • Passionate about supporting career journeys and fostering client success

Timeline

Data Entry Clerk

Willy's Trucking Service
08.2020 - Current

Sales Associate

Freedom Mobile
02.2019 - 08.2020

Customer Service Representative

Carfinco Inc
09.2015 - 12.2018

High School Diploma -

École Maurice-Lavallée

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Arielle Ndahirwa