Axel Shyaka
Ottawa,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
Harvest house ministries
2018.10 - 2020.03
- Inputted client information into company database and Excel spreadsheets and made sure they were receipted for their purchase
- Maintained and managed data entry requirements by following data program techniques and procedure
- Trained and mentored new employees on proper protocols, work standards, and in updating client information
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Sales Representative Team Leader
Telus Communications
2020.04 - 2022.07
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and implemented sales strategies to increase profits.
Sales Associate
MSI Corps
2022.09 - 2023.12
- Explained features and advantages Bell Canada products or services to promote sales.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Used EOM software to record personal information and purchases of contacted prospects.
- Negotiated contracts with clients and developed relationships with key personnel.
Education
Bachelor of Arts - Global Studies
Carleton University
Ottawa, ON04.2020
Skills
- Excellent oral, written and presentation skills in both English and French
- Experience with data management systems
- Knowledge of computer software, such as Excel, Word, and Raiser’s Edge
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Able to maintain fast pace for extended periods of time
- Flexible Schedule
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Sales Associate
MSI Corps
2022.09 - 2023.12
Sales Representative Team Leader
Telus Communications
2020.04 - 2022.07
Data Entry Clerk
Harvest house ministries
2018.10 - 2020.03
Bachelor of Arts - Global Studies
Carleton University
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