Ariel Tilley
Oshawa
Summary
Compassionate and detail-oriented professional with experience in healthcare for The Region of Durham, excelling in client communication, and accurate documentation. Proven ability to enhance operational efficiency while maintaining strong relationships and conflict resolution skills to ensure client comfort and satisfaction.
Overview
15
15
years of professional experience
Work History
Personal Support Worker
Hillsdale Terraces, Region of Durham
Oshawa, ON
12.2017 - 06.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained documentation and followed safety procedures.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Lead Administrative Support Assistant
Duct Cleaning Business
Toronto, ON
02.2015 - 08.2016
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and scheduling routine services.
Manufacturing Production Associate
Syncreon Automotive
Oshawa, ON
08.2012 - 04.2013
- Assembled products to meet production requirements and daily established quotas.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Documented production information via daily system logs and discussed issues with Team Lead.
Customer Service Key Holder
Benix & Co
Oshawa, ON
01.2010 - 02.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
Personal Support Worker
Durham College
Oshawa12-2016
Skills
- Organization and file management
- Scheduling and client communication
- Accurate documentation
- Team communication
- Comfortable learning new systems
- Conflict resolution and patience under pressure
- Maintaining records
Languages
English
Timeline
Personal Support Worker
Hillsdale Terraces, Region of Durham
12.2017 - 06.2025
Lead Administrative Support Assistant
Duct Cleaning Business
02.2015 - 08.2016
Manufacturing Production Associate
Syncreon Automotive
08.2012 - 04.2013
Customer Service Key Holder
Benix & Co
01.2010 - 02.2012
Personal Support Worker
Durham College