Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Advisor
Desjardins
05.2023 - Current
Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Regularly reviewed existing client portfolios, identifying opportunities for upselling or cross-selling additional products that met their evolving needs.
Conducted thorough risk assessments for clients, crafting tailored solutions to mitigate potential losses effectively.
Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
Release Analyst
FedEx Ground
05.2022 - 05.2023
Gathered information, assessed documentation, and processed entries for clearance
Monitored transactions for rejects, acceptance, and release
Responded to all customer queries
Recorded data in broker system and transmitted entry to CBSA
Managed over 50 calls, emails and faxes per day from customers
OMNI Associate
Walmart
05.2020 - 05.2022
Serve as liaison between departments to implement new improvement plans and changes
Enforced company policies, answered co-worked questions, and trained new personnel
Answered customers phone calls to help with queries and resolve basic concerns
Crew Member
McDonald's
03.2018 - 03.2022
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Kept kitchen, counter and dining areas cleaned and sanitized.
Assisted other team members to achieve goals.
Replenished serving stations with fresh food and cleaned up spills.
Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
Conseiller principal TI, Domaine du Développement, assurance de dommages at DesjardinsConseiller principal TI, Domaine du Développement, assurance de dommages at Desjardins