ARIEL ISAKSON
System Administrator
Winnipeg,MB
Summary
Computer Networking and Technical Support Specialist with 3+ years of experience in endpoint deployment, Linux administration, and enterprise IT support. Proven ability to reduce deployment time, automate infrastructure, and support 100+ users in hybrid office environments. Strong background in troubleshooting, scripting, and delivering user-focused support aligned with business goals.
Information technology professional with strong ability to manage and support IT systems. Skilled in troubleshooting, network administration, and technical support. Known for effective team collaboration and adaptability to evolving requirements. Focused on delivering reliable solutions and achieving operational efficiency.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
Work History
Information Technology Assistant
Jewish Family & Child Service
09.2021 - Current
- Designed and implemented a fully automated deployment process using Microsoft Deployment Toolkit (MDT) for both Windows 10 and 11, enabling scalable, multi-device imaging.
- Maintained and enhanced the MDT environment by integrating update management, driver injection, first-time setup scripting, and remote install packages.
- Administered internal Linux servers using CentOS/Ubuntu, deploying LAMP stack configurations to host web-based form systems (MachForm).
- Developed and maintained scripted deployment packages to provision new endpoints with required software, bug fixes, and compliance tools.
- Utilized SuperGrate to automate user profile migrations during workstation replacements, reducing onboarding time.
- Delivered Tier 1 and Tier 2 technical support for over 100 users across multi-site offices, resolving incidents related to hardware, software, networking, and user access.
- Provided remote and in-person technical support using RMM tools, VPN configuration, and Microsoft 365 troubleshooting.
- Supported patch and inventory management using Lansweeper, ensuring systems remained compliant and secure.
- Led workstation rollout projects across departments, including configuration, deployment, documentation, and post-implementation support.
- Collaborated with staff on software training, VoIP onboarding (3CX), and cross-functional IT improvements aligned with business needs.
- Streamlined IT support processes for increased efficiency and reduced downtime.
- Provided timely technical assistance to employees, resolving a wide range of IT issues.
Education
Diploma - Computer Networking and Technical Support
Seneca College
Toronto, ON01-2020
Skills
Deployment & Imaging: Microsoft Deployment Toolkit (MDT), remote install scripting, Windows 10/11 automation
System Administration: Linux (Ubuntu/CentOS), LAMP stack setup, Windows Server (2008/2012/2016), VMware, MySQL
Networking & Security: Cisco routing/switching, subnetting, VPNs, firewalls (iptables, firewalld), LAN/WAN support
Tools & Utilities: Lansweeper, SuperGrate, MachForm, remote desktop tools, 3CX, Group Policy
Scripting & Automation: PowerShell, Bash
Productivity & Collaboration: Microsoft 365 (Office Suite, Outlook), documentation, user training and onboarding
Endpoint Deployment & Imaging (MDT)
Remote User Support & Troubleshooting
Timeline
Information Technology Assistant
Jewish Family & Child Service
09.2021 - Current
Diploma - Computer Networking and Technical Support
Seneca College
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