Daniel M. Katz
Thornhill
Summary
Experienced professional with proven success delivering outstanding customer service. Thrives in environments requiring multitasking, effective communication, and teamwork.
Diligent professional with solid background in office support functions. Proven ability to streamline administrative processes and provide exceptional support to ensure smooth office operations. Demonstrated organizational and multitasking skills in handling complex tasks and coordinating schedules.
Overview
8
8
years of professional experience
Work History
Office Support Associate
Jewish Family and Child Services
07.2024 - Current
- Event and meeting support including but not limited to: Zoom meeting setup, scheduling and managing on average 10 Zoom meetings per day.
- Room bookings: supporting additional room booking needs (outside of office meeting rooms across other offices).
- Food ordering for agency events, coordinating catering for events hosted on-site.
- Managing office supply budget, ordering supplies and keeping inventory of stock.
- Administrative assistance: minute taking support for consistent team meetings and 4 staff committees.
- Managing team schedules.
- Outbound fax support, PDF Formatting and enforcing privacy standards with the encrypting of sensitive documents.
- Providing a range of one-time supports in response to requests sent by department managers.
Casual Receptionist
Jewish Family and Child Services
10.2023 - 07.2024
- Customer service tasks included: greeting and building rapport with clients, functioning as the main point of contact at reception and answering general inquiries
- Provided support with office administration, distributing mail, assisting with organizing and ordering office supplies and donations for clients
- Served as a liaison for staff to ensure the effective flow of communication between the agency’s departments and colleagues
- Promoting the agency mission and objective while assisting staff with the execution of program initiatives
- Maintained up-to-date knowledge of agency programs and community support offerings
Sales Associate
Living Lighting Inc.
09.2021 - 10.2023
- Identified and maximized sales opportunities by anticipating customer needs and providing knowledgeable suggestions according to their preferences
- Helped to maintain and increase customer loyalty by placing follow up calls
- Trained new employees on policies and procedures, inventory management and sales strategies
- Developed relationships with suppliers and managed inventory
- Maintained up-to-date knowledge of current and discontinued items
Receptionist
Marathon Watch Company
09.2020 - 08.2021
- Daily business operations pertaining to opening and closing, running sales reports, and directing important calls to necessary individuals
- Coordinated with product sales staff, operations staff, and warehouse staff for return processes
- Assisting Sales Director with large product orders when necessary
Membership Sales Associate
Schwartz/Reisman Centre
04.2019 - 06.2020
- Consistently meeting Key Performance Indicators, meeting quotas and active execution of lead generation activities and outreach events
- Coordinated daily with the Membership Sales Manager
- Responsible for selling and activating 3 fitness memberships per shift
Office/Marketing Administrator
Hathorn Corporation
10.2018 - 03.2019
- Answered multiline telephone system and directed calls to appropriate departments
- Filed and maintained records for accounts receivable and payable using FileMaker software
- Marketing duties included: updating social media platforms such as Facebook and Instagram, creating sales flyers, sending email blasts, and contacting prospective clients
Reception Desk Staff
Richmond Hill Country Club
11.2016 - 06.2018
- Customer service tasks included: greeting and building rapport with members, answering members’ questions, resolving complaints, processing payments, and booking amenities
- Supervised and trained new staff members in company policies and computer systems
Education
Certificate - Hospitality Management
Seneca College
Markham, ON01.2015
Skills
- 3CX
- Matrix
- Jonas
- Oracle CRM
- Smart Vendor
- Business Vision
- Microsoft Word
- PowerPoint
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Filing systems expertise
- Calendar management
- Meeting coordination
- Verbal and written communication
Timeline
Office Support Associate
Jewish Family and Child Services
07.2024 - Current
Casual Receptionist
Jewish Family and Child Services
10.2023 - 07.2024
Sales Associate
Living Lighting Inc.
09.2021 - 10.2023
Receptionist
Marathon Watch Company
09.2020 - 08.2021
Membership Sales Associate
Schwartz/Reisman Centre
04.2019 - 06.2020
Office/Marketing Administrator
Hathorn Corporation
10.2018 - 03.2019
Reception Desk Staff
Richmond Hill Country Club
11.2016 - 06.2018
Certificate - Hospitality Management
Seneca College
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