Ariel Amaral
Toronto,ON
Summary
|Customer Service Expert|Marketing & Sales Specialist|Team Liaison|
Overview
3
3
years of professional experience
1
1
Certification
Work History
Busser | Runner
Jack Astor’s Front St
03.2024 - Current
- Provided exceptional customer services through a unique experience for patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Data Governance Intern
Itaú Unibanco
08.2023 - 01.2024
- Monitored Sales Quality Score (SQS) of cards and associated products through financial partners.
- Prepared sales quality reports and feedback for the bank partners.
- Queried and extracted data from AWS-Athena using SQL.
- Monitored customer complaints related to the sales process and provided resolutions.
Direct Procurement Intern
BASF
05.2023 - 08.2023
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Took regular inventory for the products in stock and placed orders in a timely manner.
- Supported raw material negotiations seeking the best deals for the company.
- Prepared supply agreements that in accord to the compliance area.
- Improved supplier performance by conducting regular evaluations, providing feedback, and addressing issues promptly.
Business Analyst Intern
DOW
02.2022 - 12.2022
- Generated competitive intelligence reports about global trade of target materials and provided support for pricing.
- Analyzed market, technology and industry to keep current on trends.
- Collaborated with the sales and product teams to deliver key insights for decision-making in the specialties and industrial intermediates business.
- Assisted in the creation of test plans and provided feedback during the testing phase to improve application functionality.
Marketing Associate
Booklub
05.2021 - 01.2022
- Maintained positive relations with clients and stakeholders by providing exceptional customer service.
- Developed and maintained comprehensive digital asset library, streamlining content creation processes.
- Video editing for the company audience to display in their personal devices.
- Tracked key performance indicators to measure success of campaigns.
Education
Chemistry -
Universidade de Sao Paulo
12.2022
International Business -
Greystone College
09.2024
Skills
- Time Management
- Fluent in English and Portuguese with an Intermediate level of Spanish
- Strong Communication and Analytical skills
- Efficient in using - MS Office, SQL Language, Python, SAP System
Certification
Smart Serve Ontario – 240314402105
Volunteer Experience
Structured a team of 10 students into the marketing department in order to produce relevant content for the target audience and to track the organization's growth based on our KPIs.
Timeline
Busser | Runner
Jack Astor’s Front St
03.2024 - Current
Data Governance Intern
Itaú Unibanco
08.2023 - 01.2024
Direct Procurement Intern
BASF
05.2023 - 08.2023
Business Analyst Intern
DOW
02.2022 - 12.2022
Marketing Associate
Booklub
05.2021 - 01.2022
Chemistry -
Universidade de Sao Paulo
International Business -
Greystone College