Summary
Overview
Work History
Education
Skills
Websites
Certification
Volunteer Experience
Timeline
Generic

Ariel Amaral

Toronto,ON

Summary

|Customer Service Expert|Marketing & Sales Specialist|Team Liaison|

Overview

3
3
years of professional experience
1
1
Certification

Work History

Busser | Runner

Jack Astor’s Front St
03.2024 - Current
  • Provided exceptional customer services through a unique experience for patrons.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

Data Governance Intern

Itaú Unibanco
08.2023 - 01.2024
  • Monitored Sales Quality Score (SQS) of cards and associated products through financial partners.
  • Prepared sales quality reports and feedback for the bank partners.
  • Queried and extracted data from AWS-Athena using SQL.
  • Monitored customer complaints related to the sales process and provided resolutions.

Direct Procurement Intern

BASF
05.2023 - 08.2023
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Took regular inventory for the products in stock and placed orders in a timely manner.
  • Supported raw material negotiations seeking the best deals for the company.
  • Prepared supply agreements that in accord to the compliance area.
  • Improved supplier performance by conducting regular evaluations, providing feedback, and addressing issues promptly.

Business Analyst Intern

DOW
02.2022 - 12.2022
  • Generated competitive intelligence reports about global trade of target materials and provided support for pricing.
  • Analyzed market, technology and industry to keep current on trends.
  • Collaborated with the sales and product teams to deliver key insights for decision-making in the specialties and industrial intermediates business.
  • Assisted in the creation of test plans and provided feedback during the testing phase to improve application functionality.

Marketing Associate

Booklub
05.2021 - 01.2022
  • Maintained positive relations with clients and stakeholders by providing exceptional customer service.
  • Developed and maintained comprehensive digital asset library, streamlining content creation processes.
  • Video editing for the company audience to display in their personal devices.
  • Tracked key performance indicators to measure success of campaigns.

Education

Chemistry -

Universidade de Sao Paulo
12.2022

International Business -

Greystone College
09.2024

Skills

  • Time Management
  • Fluent in English and Portuguese with an Intermediate level of Spanish
  • Strong Communication and Analytical skills
  • Efficient in using - MS Office, SQL Language, Python, SAP System

Certification

Smart Serve Ontario – 240314402105

Volunteer Experience

Structured a team of 10 students into the marketing department in order to produce relevant content for the target audience and to track the organization's growth based on our KPIs.

Timeline

Busser | Runner

Jack Astor’s Front St
03.2024 - Current

Data Governance Intern

Itaú Unibanco
08.2023 - 01.2024

Direct Procurement Intern

BASF
05.2023 - 08.2023

Business Analyst Intern

DOW
02.2022 - 12.2022

Marketing Associate

Booklub
05.2021 - 01.2022

Chemistry -

Universidade de Sao Paulo

International Business -

Greystone College

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Ariel Amaral