Summary
Overview
Work History
Education
Skills
Interests
Timeline
Server

Arianna Cafazzo

Toronto,ON

Summary

Detail-oriented and customer-focused professional with five consecutive years of experience in IT. Skilled in coordinating teams, delivering personalized solutions, and ensuring seamless operations, with a proven ability to adapt in fast-paced, customer-centric environments.

Overview

4
4
years of professional experience

Work History

Server

Kinton Ramen
02.2025 - Current
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
  • Accurately processed customer orders, managed payments, and performed cash closing procedures at the end of shifts.

IT PMO Support Intern

IAMGOLD
05.2025 - 09.2025
  • Developed Standard Operating Procedures (SOPs) and user guides to ensure consistency and best practices in project execution.
  • Delivered training sessions to internal teams, improving proficiency with the new PM platform.
  • Coordinated IT strategy and alignment sessions , supporting leadership in setting and tracking organizational priorities.
  • Collaborated with external vendors to integrate the new IT mission statement and align systems with strategic objectives.
  • Supported governance and portfolio management activities , ensuring initiatives aligned with corporate strategy.

Style Advisor

Aritzia
09.2024 - 02.2025
  • Engaged with customers to understand their needs and provide tailored styling recommendations.
  • Delivered personalized styling sessions for clients, providing tailored wardrobe recommendations based on individual needs and preferences.
  • Built and maintained strong client relationships, driving repeat business and customer loyalty .


Cybersecurity Intern

Agnico Eagle
05.2024 - 08.2024
  • Developed documentation for cybersecurity policies and procedures to enhance compliance.
  • Participated in vulnerability assessments and penetration testing exercises.
  • Designed targeted phishing simulations to educate employees on cybersecurity risks.
  • Coordinated the 2024 I.T conference, overseeing scheduling, venue selection, reservations, menu planning, and gift arrangements to ensure a successful event.

Sales Associate

Athleta
09.2023 - 05.2024
  • Assisted customers in product selection to enhance shopping experience.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to meet daily sales targets.
  • Maintained store presentation and organization to optimize product visibility.

Information Technology Intern

Agnico Eagle
05.2023 - 08.2023
  • Developed and maintained documentation for IT processes, ensuring consistency and accessibility for team members.
  • Worked with about 100 switches and routers (HP, Cisco, Palo Alto, etc.) performing factory resets using PuTTy and other resources for efficient device configuration.
  • Coordinated with ERA (Electronic Recycling Association) to collect and recycle 2000+ items of AEM IT E-waste.
  • Created a network map for Agnico Eagle's Toronto Headquarters through port tracing.

Information Technology Intern

Agnico Eagle
05.2022 - 12.2022
  • Provided ongoing support and maintenance for existing technical systems and applications.
  • Demonstrated proficiency in using ServiceDesk interface, creating, and approving purchase orders (P.O) for the IT department.
  • Facilitated successful coordination of the 2022 I.T Conference, managing scheduling, reservations, gifting arrangements, menu creation, and venue selection.
  • Maintained accurate invoices to ensure financial transparency and accountability.

Customer Service Cashier

Ambrosia
08.2021 - 09.2022
  • Processed customer transactions efficiently using POS systems, ensuring accuracy with cash handling.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Trained new cashiers in operational procedures, fostering a collaborative team environment.
  • Resolved customer inquiries and concerns promptly, enhancing overall satisfaction and retention rates.

Machine Learning Intern

Agnico Eagle
05.2021 - 08.2021
  • Developed machine learning models to analyze and predict data trends.
  • Collaborated with cross-functional teams to enhance algorithm performance.
  • Curated a comprehensive and diverse library of about 7500+ visuals for AI to learn from, enabling AI to acquire a robust understanding of visual patterns.
  • Assisted in deploying machine learning applications in production environments.

Education

Bachelor of Commerce (Honors) - Business Technology Management

Toronto Metropolitan University
Toronto
10-2025

Skills

  • Exceptional customer service
  • Presentation skills
  • Technical Skills
  • Continuous learning mindset
  • Project planning
  • Team Collaboration

Interests

  • Adventure Travel
  • Drawing and Painting
  • Yoga

Timeline

IT PMO Support Intern

IAMGOLD
05.2025 - 09.2025

Server

Kinton Ramen
02.2025 - Current

Style Advisor

Aritzia
09.2024 - 02.2025

Cybersecurity Intern

Agnico Eagle
05.2024 - 08.2024

Sales Associate

Athleta
09.2023 - 05.2024

Information Technology Intern

Agnico Eagle
05.2023 - 08.2023

Information Technology Intern

Agnico Eagle
05.2022 - 12.2022

Customer Service Cashier

Ambrosia
08.2021 - 09.2022

Machine Learning Intern

Agnico Eagle
05.2021 - 08.2021

Bachelor of Commerce (Honors) - Business Technology Management

Toronto Metropolitan University

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Arianna Cafazzo