Ariana Rivera
La Puente
Summary
Dynamic Assistant Manager at Salvation Army Family Store with proven expertise in customer service and team leadership. Enhanced customer satisfaction through effective complaint resolution and developed staff capabilities. Skilled in money handling and multitasking, consistently fostering a positive environment that drives repeat business and operational excellence.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Salvation Army Family Store
11.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Parking Attendant
Unified Valet Parking
10.2010 - 10.2021
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
- Issued parking citations to enforce parking regulations.
Education
High School Diploma -
Sierra Vista High School
Baldwin Park, CA06.2005
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Multitasking Abilities
Languages
Bilingual
Timeline
Assistant Manager
Salvation Army Family Store
11.2021 - Current
Parking Attendant
Unified Valet Parking
10.2010 - 10.2021
High School Diploma -
Sierra Vista High School
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