Ariana Ng’ang’a
Halifax
Summary
Adaptable and motivated professional with a strong foundation in retail, childcare and academic studies. Well-versed in customer service, communication and problem solving. Proficient in fostering positive interactions with customers, students and varied communities. Quick learner with the ability to manage multiple responsibilities and contribute positively in team-oriented and customer-focused environments.
Overview
11
11
years of professional experience
Work History
Child-care Provider/ Babysitter
Private Employers/ Families
06.2016 - Current
- Ensured the safety of the children, interacting and entertaining them during designated time frames.
- Engaged children with toys, books, and games; Provided sense of creativity, fun, and imagination.
- Assisted with homework and tutoring as needed.
- Removed hazards and developed appropriate boundaries and rules to create a safe environment for children.
- Cared for children, including feeding, diapering, dressing, eating, resting, and toilet behavior.
- Provided emotional support to ensure they are secure and happy.
- Performed housekeeping and cleaning duties related to children's care.
Brand Associate / Customer Service & Sales Representative
Old Navy
05.2022 - 08.2024
- Greeted in a welcoming manner and provided exceptional customer service to ensure guest satisfaction.
- Led opening and closing processes and procedures.
- Processed cashier transactions quickly and accurately.
- Engaged and connected with customers by helping them select products.
- Promoted brand loyalty programs and advertising campaigns.
- Met sales targets through encouragement of customers, strong selling, and sharing product knowledge.
- Demonstrated passion and awareness of apparel and fashion trends.
- Effectively maneuver around sales floor and stockroom.
- Addressed any customer concerns promptly and professionally.
- Maintained clean, organized, and safe shopping environment for customers and team.
- Worked professionally with diverse team members and managers.
Options and Opportunities Program Participant
Citadel High School
09.2016 - 06.2019
- Received enhanced career experience and education exploring opportunities in preparation to enter the work force and post secondary education through training, skill development, and connections to employers and mentors.
- Actively participated in job shadows, field trips, co-op placements, and on the job work exposure.
- Safely engaged in work activities and community-based learning.
- Areas of focus – business, hospitality, culture, and human services.
Food Server
Pancake Supper, Oxford Junior High
01.2015 - 06.2015
- Received orders and served food and beverages to students in a timely and friendly manner.
- Handled cash transactions and processed payments accurately.
- Provided excellent customer services to ensure student satisfaction.
- Maintained cleanliness and organization of the dining area.
- Collaborated with the team and maintained a positive attitude.
- Assisted in set-ups for special events.
Education
No Degree - Social Services
Nova Scotia Community College
Dartmouth, NS06-2025
No Degree - Sociology
Dalhousie University
Halifax, Nova Scotia12-2021
High School Diploma -
Citadel High School
Halifax, NS06-2019
Skills
- Highly motivated, client-focused, and results driven
- Skilled in collaborating and engaging with customers, students, and diverse communities
- Sound decision making, attention to detail, organized, and punctual
- Team leadership skills – able to show initiative and lead projects
- Strong interpersonal and communication skills – able to effectively interact with guests
- Excellent time management Able to multi-task and work in fast-paced environment
- Experienced cash handling and customer service skills
- Language ability – English and beginner French
- Proficiency in MS Office Applications (Word, Outlook, Power Point, Excel)
- Forward-thinking - values equity, diversity, and inclusion
- Team player - empathetic with a positive ‘can-do’ attitude – thrives on challenges
- Ability to lift and carry up to 50 pounds
Timeline
Brand Associate / Customer Service & Sales Representative
Old Navy
05.2022 - 08.2024
Options and Opportunities Program Participant
Citadel High School
09.2016 - 06.2019
Child-care Provider/ Babysitter
Private Employers/ Families
06.2016 - Current
Food Server
Pancake Supper, Oxford Junior High
01.2015 - 06.2015
No Degree - Social Services
Nova Scotia Community College
No Degree - Sociology
Dalhousie University
High School Diploma -
Citadel High School
Awards
Dalhousie University Entrance Scholarship 2019, Silver Honor Award 2019, Employee Of The Month 2022
Community Service
Bluenose Marathon – 5K 2016 , Ovarian Cancer Walk/Run 2017, Family SOS 2024
Training
- Diversity and Inclusion 2021
- Safety at Work Certificate 2018