Ariana McCalla
Edmonton,AB
Summary
Experienced waitress with a track record of successfully managing and leading teams. Implemented process improvements that significantly enhanced operational efficiency and team productivity. Acknowledged for outstanding problem-solving skills and exceptional communication abilities, crucial for driving team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cocktail Server
River Cree Resort and Casino
02.2023 - Current
- Delivered high-quality customer service in a fast-paced, high-volume environment, ensuring a positive experience for all patrons.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Processed cash and credit card transactions accurately, ensuring precise financial records.
Supervisor
The Canadian Brewhouse
06.2020 - 02.2023
- Managed daily operations, including opening and closing procedures, inventory management, and supply ordering.
- Ensured compliance with company policies, regulations, and safety guidelines by overseeing employee work throughout the restaurant.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed approximately 30 incoming calls and emails per day from customers and senior management
Court Reporter
Swann Hallberg & Associates Reporting Services
04.2019 - 06.2020
- Handled sensitive legal information with utmost confidentiality, adhering to strict ethical standards.
- Maintained detailed and accurate records of court proceedings and associated documents, ensuring compliance with legal standards.
- Ensured the quality and accuracy of final transcripts by managing time effectively during complex proceedings and delivering within deadlines.
Sales Associate
Cabela's
10.2016 - 04.2019
- Attended product seminars regularly to enhance product knowledge and confidently recommend solutions to customers.
- Anticipated customer needs and provided exemplary service while upholding brand standards and values.
- Trained and mentored new employees, ensuring new hires understood and adhered to company procedures.
Education
Diploma - Captioning and Court Reporting
Northern Alberta Institute of Technology
Edmonton, AB04.2019
Skills
- Quality-focused, committed to approaching assignments with attention to detail
- Active listener while working with individuals
- Dependable when working in high-pressure situations
- Excellent multitasking skills when given responsibility
- Prioritization skills while handling multiple tasks at once
Certification
- First Aid Level C and AED
- ProServe
- ProTect
Timeline
Cocktail Server
River Cree Resort and Casino
02.2023 - Current
Supervisor
The Canadian Brewhouse
06.2020 - 02.2023
Court Reporter
Swann Hallberg & Associates Reporting Services
04.2019 - 06.2020
Sales Associate
Cabela's
10.2016 - 04.2019
- First Aid Level C and AED
- ProServe
- ProTect
Diploma - Captioning and Court Reporting
Northern Alberta Institute of Technology
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