Kayla Deringer
Edmonton
Summary
I am a professional, hard-working individual, with a background in the customer service industry. The depth of my knowledge spans through the understanding of how to provide the best experience possible for every guest I have the pleasure of interacting with. My attention to detail, time management, and overall exceptional customer service skills will help me thrive in any position I have the opportunity of working and growing in.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Onyx Counselling And Psychotherapy
10.2023 - Current
- Answered phone system and delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Managed phone and email correspondence and communicate with clients.
- Developed strategies to improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
Cocktail Server
The River Cree Resort And Casino
03.2023 - Current
- Take and complete orders correctly and efficiently
- Communicate with multiple casino staff to ensure the safety of guests
- Train new team members on casino procedures, micro's POS system and performance strategies
- Build relationships with customers to create regulars
- Work in a fast-paced, high-stress environment while efficiently carrying out job duties
- Collect payments for food and drinks served, balance cash receipts and maintain an accurate cash drawer
Server
Windermere Golf And Country Club
05.2023 - 08.2023
- Greet all members in a prompt and courteous manner
- Assist coworkers during rush periods to promote teamwork and customer satisfaction
- Work with Jonas POS system to place orders, manage bills and handle complimentary items
- Cultivate warm relationships with members
- Arrange and prepare tables for customers to offer memorable experiences to guests and foster repeat business
- Maintain clean and organized dining areas to uphold restaurant hygiene standards
Server / Service Manager
The Canadian Brewhouse
08.2018 - 05.2023
- Ensured customer satisfaction by promptly addressing customer complaints while utilizing company resources to de-escalate volatile situations
- Supervised employee’s working within the restaurant to ensure compliance with company policies and regulations
- Attended weekly manager meetings and provided crucial feedback to promote a healthy and inclusive work environment
- Onboarded new team members and ensured trainers were following training packages so new hires had all the resources they needed to be successful
- Memorized menu items and rotating specials
Education
Bachelor of Arts - Psychology
Concordia University of Edmonton
Skills
- Active listener while working with individuals
- Quality-focused, committed to approaching assignments with attention to detail
- Dependable when working in high-pressure situations
- Excellent multi-tasking skills when given responsibility
- Prioritization skills when handling multiple tasks at once
Volunteer
Outlook Program - Alberta Hospital Edmonton
References
Available upon request.
Certification
Proserve
Timeline
Administrative Assistant
Onyx Counselling And Psychotherapy
10.2023 - Current
Server
Windermere Golf And Country Club
05.2023 - 08.2023
Cocktail Server
The River Cree Resort And Casino
03.2023 - Current
Server / Service Manager
The Canadian Brewhouse
08.2018 - 05.2023
Bachelor of Arts - Psychology
Concordia University of Edmonton
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