Ariana Jones
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. In process of completing my degree with my ultimate goal of becoming a therapist.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
IKEA
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
Waitress
Kalvas Restaurant
09.2020 - 07.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept serving areas clean and stocked to increase efficiency while working tables.
- Maintained productivity and quality standards at all times.
Barista
Coyotes Coffee Roastery & Tea
03.2018 - 08.2019
- Maintained productivity and quality standards at all times.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Arts - Psychology
Capilano University
North Vancouver, BC06.2026
High School Diploma -
École Ballenas Secondary
Parksville, BC06.2022
Skills
- Transactions and Cash Handling
- Food and Beverage Service
- Point Of Sale Knowledge
- Customer Satisfaction
- Product Knowledge
- Staff Training
Accomplishments
- Have FOODSAFE Level 1.
- Serving it Right certificate
- Selling it Right certificate
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
IKEA
02.2023 - Current
Waitress
Kalvas Restaurant
09.2020 - 07.2022
Barista
Coyotes Coffee Roastery & Tea
03.2018 - 08.2019
Bachelor of Arts - Psychology
Capilano University
High School Diploma -
École Ballenas Secondary
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