Ariana Avalos
Fairfield
Summary
Dedicated and organized receptionist with hands-on experience in patient care coordination, front desk operations, and administrative support. Proficient in handling multi-line phone systems, verifying insurance, and maintaining accurate records while ensuring strict confidentiality. Committed to delivering a positive and efficient patient experience
Overview
10
10
years of professional experience
Work History
Receptionist
Kosak Chiropractic
Fairfield
11.2020 - Current
- Greet and check in patients in a friendly, professional matter
- Call patients to check up on them and make follow up appointments
- Handle inbound calls and messages between patients, providers, and legal offices
- Maintain accurate patient records and confidentiality
- Assist with therapies(such as heat or Ice, and electrical stimulation)
- Verify patient insurance coverage, benefits, and eligibility
- Review and input insurance payments and EOBs to patients accounts
Manager
McDonalds Restaurant
Fairfield
06.2016 - 08.2020
- Ensured fast, friendly, and accurate customer service
- Lead and supervised team members
- Handled customer concerns and resolved issues
- Performed Daily safe counts and verified cash balances
Education
Rodriguez High School
Fairfield, CaSkills
- Appointment scheduling
- High volume call handling
- Multitasking in fast-paced environment
- Active listening and problem solving
- Time management
- Maintain strict confidentiality
- Bilingual
Timeline
Receptionist
Kosak Chiropractic
11.2020 - Current
Manager
McDonalds Restaurant
06.2016 - 08.2020
Rodriguez High School