Ariadna Mireles
Hayward
Summary
Detail-oriented professional with a strong background in appointment scheduling, insurance billing, and patient education. Known for exceptional customer service and organizational skills, ensuring efficient patient interactions and accurate record-keeping.
Overview
7
7
years of professional experience
2011
2011
years of post-secondary education
Work History
Receptionist
Hayward optometry
Hayward
06.2018 - 09.2022
- Greeting all walking ins
- Answering all phone calls
- Booking appointments
- Reminding and confirming appointments
- Helping patients choosing glasses based on needs.
- Entry patients information on computer system.
- Ordering Rx lenses with insurance lab or private lab
- Billing insurance
- Collecting insurance copayment from patients insurance. (VSP, EYEMED, ALAMEDA ALLIANCE, DAVIS, SPECTERA)
- Keeping office clean and supply stock
- Greeted and assisted patients upon arrival at the optometry practice.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and responded to patient inquiries promptly.
- Maintained cleanliness and organization of the reception area.
- Verified patient information and insurance details efficiently.
- Collaborated with optometrists to ensure smooth patient flow.
- Processed payments and managed financial transactions accurately.
- Educated patients about services, products, and optical health resources.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
Cashier
Nikki’s party supply
San Leandro
11.2015 - 11.2016
- Managed cash register operations, including handling cash and credit transactions.
Education
San Leandro High School (SLHC)
San Leandro, CASkills
- Appointment scheduling
- Electronic health records
- Insurance billing
- Patient education
Languages
Spanish
Native/ Bilingual
English
Limited
References
References available upon request.
Timeline
Receptionist
Hayward optometry
06.2018 - 09.2022
Cashier
Nikki’s party supply
11.2015 - 11.2016
San Leandro High School (SLHC)