Arham Hussain
Calgary,Canada
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Desk Analyst Co-op
Si Systems
05.2023 - 04.2024
- Azure Active Directory & Intune Management: Managed user identities and access within the organization using Azure Active Directory
- ServiceNow Admin: Regularly used ServiceNow for incident and problem management, ensuring timely resolution of IT issues
- Remote Support & Troubleshooting: providing remote access support using TeamViewer, resolving technical issues for users across various locations
- MFA Implementation: Played a key role in the company wide implementation of Multi - Factor Authentication
- Digital Signage: Played a key role in digital signage hardware implementation across six offices nationwide and created comprehensive user documentation
- Collaboration & Team Support: Worked closely with IT and security teams to identify, troubleshoot, and resolve complex technical problems
Concierge
Point on The Bow
03.2019 - 04.2023
- Website Development and Enhancement: Played a pivotal role in the development and enhancement of Point on The Bow website, using PHP, JavaScript, React
- Digital Transformation: Initiated and led a project to digitize traditional concierge services, resulting in the introduction of an online booking system for amenities and events
- This system reduced manual booking errors by 90%
- Customer service: Provided exceptional customer service by handling over 50 daily inquiries and requests with professionalism and efficiency
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Education
Bachelor of Computer Information Systems -
Mount Royal University
Calgary, AB12.2024
Skills
- Analytical
- Communication
- Java
- JavaScript
- PHP
- Python
- C
- C#
- Office 365
- ServiceNow
- Azure AD
- Microsoft Intune Management
- Remote Desktop Software
- MDM
- Wireshark
- Remote technical support
- Incident management
- Network troubleshooting
Skillssummary
Strong analytical and problem-solving skills, built through coursework in statistics and calculus., Ability to interact effectively within customer service and corporate environments., Java, JavaScript, PHP, Python, C++, C#, Office 365, ServiceNow, Azure AD, Intune Management, Remote Desktop Software, MDM, Wireshark
Certification
- CompTIA Security+ 701, 06/2024
Timeline
Service Desk Analyst Co-op
Si Systems
05.2023 - 04.2024
Concierge
Point on The Bow
03.2019 - 04.2023
Bachelor of Computer Information Systems -
Mount Royal University
- CompTIA Security+ 701, 06/2024
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