Dara Katzeff
Edmonton,AB
Summary
I am a very focused, well-mannered individual that is able to work independently or as a team player. I am a strong problem solver, and have excellent communication skills. I strive to provide exceptional customer service for any job or industry I may be working in.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Recruiter, Co-op
Si Systems
05.2023 - 12.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Server/Corporate Trainer
The Canadian Brewhouse
03.2022 - 04.2023
- Increased sales significantly by upselling higher-end products to customers.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server/Bartender
Moxies
04.2021 - 03.2022
- Provided excellent customer service, in a fast paced, energetic dining room.
- Increased sales significantly by upselling higher-end products to customers.
- Anticipated guest needs and took care of them when assigned large parties.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Hostess/ Server
L2 Grill
12.2019 - 01.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server/Keyholder/Bartender
Wild Wing
10.2020 - 03.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Sales Associate/ Cashier
Rogers Place Lids
09.2018 - 05.2019
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained records related to sales, returns and inventory availability.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
Bachelor of Commerce - Human Resource Management
Grant MacEwan University
Edmonton, AB06.2023
High School Diploma -
Ross Sheppard High School
Edmonton, AB06.2018
Skills
- Dependable and reliable
- Excellent work ethic
- Adaptability
- Teamwork and flexibility
- Positive customer experience
- Interpersonal abilities
Certification
- Certified ProServe Certification
References
Tianna Lucas, Manager
Moxies
780-695-1366
Joon Kim
The Canadian Brewhouse, General Manager
780-242-8523
Kayla Deringer
The Canadian Brewhouse, Service Manager
780-709-2426
*More references available upon request
Dara Katzeff
Spartan Controls
RE: Co-op Human Resources Administrator
Dear Hiring Manager,
Please accept this letter and attached resume for your consideration. As I am nearing the end of my commerce degree majoring in human resource management, and I would love the opportunity to learn from the best. I am personable, proactive, and a quick learner. I am extremely interested in a student HR position at your company, and believe my eagerness and positive attitude make me a prime candidate for this position.
The five years of experience I possess in the customer service industry have greatly set me up for a future in human resources. I not only have excellent customer service skills, but also know how to resolve conflict and any situation that may be thrown my way. On top of my previous work experience, I have nearly five years of university courses that have educated me on multiple levels that would be an asset for this position. This includes experience in quantitative decision making, how to use software such as microsoft and excel, as well as an overall grasp on how to deal with multiple situations simultaneously, and how to facilitate the best outcome for all parties involved. I am a team player, and someone who is able to communicate efficiently and effectively with both my coworkers as well as customers.
If you would like to reach out to me or schedule an interview, I can be contacted either by email at dara2@live.com, or by phone at (780-908-5197).
I appreciate your consideration.
Best regards, Dara Katzeff
Timeline
Recruiter, Co-op
Si Systems
05.2023 - 12.2023
Server/Corporate Trainer
The Canadian Brewhouse
03.2022 - 04.2023
Server/Bartender
Moxies
04.2021 - 03.2022
Server/Keyholder/Bartender
Wild Wing
10.2020 - 03.2021
Hostess/ Server
L2 Grill
12.2019 - 01.2022
Sales Associate/ Cashier
Rogers Place Lids
09.2018 - 05.2019
Bachelor of Commerce - Human Resource Management
Grant MacEwan University
High School Diploma -
Ross Sheppard High School
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